Customer Operations Manager

Jobtailor; Malvern Hills; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jobtailor in the United Kingdom seeks a strategic head to lead and grow the Customer Operations function. You will shape the customer journey from enquiry to delivery, oversee a cross-functional team, and drive continuous improvement across order management, planning and operations.

You will collaborate with Sales, Finance and Operations to remove barriers, improve visibility, and align resources with business priorities, coaching and developing your team for long-term success.

Qualifications

• Proven leadership within customer operations, supply chain, or operational management.
• Strong understanding of order fulfilment and related processes.
• Experience using ERP systems to support performance and efficiency.
• Excellent organisational, planning and prioritisation skills.
• Strong communication and stakeholder management skills.
• Data-driven decision making with analytical thinking.
• Experience leading and developing teams.
• Continuous improvement mindset with measurable impact.

Responsibilities

• Lead and develop a newly integrated Customer Operations function.
• Shape management of the customer journey from enquiry to fulfilment and delivery.
• Lead a diverse team spanning customer service, order management, planning and operational support.
• Create clarity, consistency and accountability across the function.
• Collaborate with Sales, Finance and Operations to remove barriers and improve visibility.
• Coach, mentor and develop team members.
• Oversee the end-to-end customer operations journey.
• Ensure orders are managed efficiently with timely customer communication.
• Identify opportunities to simplify processes and improve visibility.
• Strengthen planning and supply chain coordination.
• Align commercial demand, operational capacity and customer needs.

Skills

Leadership experience

Customer operations

ERP proficiency

Data analysis

Continuous improvement

Stakeholder management

Tools

ERP Systems

Job description

• Lead and develop a newly integrated Customer Operations function


• Shape management of the customer journey from enquiry and quotation through to fulfilment and delivery


• Lead a diverse team spanning customer service, order management, planning and operational support


• Create clarity, consistency and accountability across the function


• Work with Sales, Finance and Operations to remove barriers, improve visibility and build scalable processes


• Coach, mentor and develop team members


• Oversee the end-to-end customer operations journey


• Ensure orders are managed efficiently and customers receive timely communication


• Identify opportunities to simplify processes and improve visibility


• Strengthen planning and supply chain coordination


• Align commercial demand, operational capacity and customer needs


• Drive smarter decisions, improve performance and align resources with business priorities


• Build a culture of collaboration, continuous improvement and shared ownership

Requirements

• Proven leadership experience within customer operations, supply chain, logistics or operational management


• Strong understanding of customer order fulfilment and operational processes


• Experience using ERP systems to support operational performance and efficiency


• Excellent organisational, planning and prioritisation skills


• Strong communication and stakeholder management skills


• Strong analytical and problem-solving capability, with confidence using data to inform decisions


• Experience leading, motivating and developing teams


• A continuous improvement mindset, with a track record of delivering positive operational change


• Commercial awareness and a strong focus on delivering excellent customer outcomes

Core Competencies

Demonstrates expertise in leading customer operations, with a strong focus on improving operational efficiency and enhancing the customer journey. Proven ability to coach and develop teams while driving continuous improvement and aligning resources with business priorities.

Highest-signal resume keywords

• Leadership Experience in Customer Operations


• Customer Order Fulfilment Processes


• ERP Systems Proficiency


• Analytical and Problem-Solving Skills


• Continuous Improvement Mindset

ATS Optimization Keywords

Hard Skills

• Customer Operations Management


• Supply Chain Coordination


• Operational Management


• Process Improvement


• Data Analysis

Soft Skills

• Strong Communication Skills


• Stakeholder Management


• Organisational Skills


• Coaching and Mentoring


• Team Development

Industry Keywords

• Customer Journey Management


• Order Management


• Logistics


• Operational Performance


• Commercial Awareness

Tools & Technologies

• ERP Systems