Client Relationship Manager

Jobtailor; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Jobtailor is seeking a Client Relationship Manager to own a defined client portfolio and drive satisfaction and retention in a fast-paced environment. You will lead regular check-ins, capture feedback, and coordinate with internal teams to resolve issues and unlock value for clients.

The successful candidate will excel at building trust, managing multiple priorities, and influencing positive change while using modern reporting tools to monitor engagement and churn risk.

Qualifications

• Experience managing client relationships toward defined KPIs.
• Ability to drive client value through consultative engagement.
• Strong communication and relationship-building throughout the customer lifecycle.

Responsibilities

• Own and manage a defined portfolio of clients.
• Conduct outbound satisfaction calls and client check-ins.
• Gather feedback, identify trends and insights for internal teams.

Skills

Client Relationships

KPIs

Consultative Sales

Time Management

Interpersonal Communication

Attention to Detail

Managing Multiple Priorities

Influencing Change

Digital Tools

Reporting Systems

Tools

Digital Tools

Reporting Systems

Job description

• Own and manage a defined portfolio of clients
• Conduct regular outbound satisfaction calls and structured client check-ins
• Gather client feedback, identify trends and capture meaningful insight
• Recognise dissatisfaction or potential churn and act before issues expand
• Triage client concerns and work with internal teams to ensure timely resolution
• Monitor client sentiment and engagement, supporting renewal conversations and reducing churn
• Identify additional services that could add value and generate qualified referrals
• Collaborate with colleagues across the business to resolve issues, follow up opportunities and support wider initiatives
• Accurately capture and share client feedback and insights across the business

Requirements

• Experience managing client or personnel relationships and working towards defined KPIs
• Genuine passion for building strong relationships and delivering positive client experiences
• Ability to recognise opportunities and approach commercial conversations in a consultative, client-first way
• Strong time management and attention to detail
• Ability to manage multiple priorities
• Excellent interpersonal and communication skills
• Confidence to influence positive change
• Comfortable using digital tools, reporting systems and emerging technologies
• Able to work independently, meet deadlines, manage pressure and see challenges through to the end

Core Competencies

Demonstrates expertise in client relationship management, focusing on client satisfaction, retention, and engagement. Proficient in identifying opportunities for value addition and effectively communicating insights across teams.

Highest-signal resume keywords

• Client Relationship Management
• KPI Achievement
• Consultative Sales Approach
• Time Management
• Interpersonal Communication

ATS Optimization Keywords

Soft Skills

• Attention to Detail
• Influencing Change
• Managing Multiple Priorities
• Building Strong Relationships
• Delivering Positive Client Experiences

Industry Keywords

• Client Feedback
• Client Sentiment
• Churn Reduction
• Qualified Referrals
• Client Engagement

Tools & Technologies

• Digital Tools
• Reporting Systems
• Emerging Technologies