Customer Success Manager – Cybersecurity (Newcastle, Equity)

Arctic Wolf; Newcastle upon Tyne; Sur place; GBP 28 000 - 63 000; Plein temps

Avantages offerts par ce poste

Equity for all employees

28 days annual leave

Pension plan employer match

Training and career development

EAP (Employee Assistance Program)

Private benefits plan including health

Fertility support and paid parental le

Résumé du poste

Arctic Wolf is seeking a Customer Success Manager based in Newcastle to manage a portfolio of corporate customers using CyberSOC, drive renewals and expansions, and provide consultative guidance. You’ll listen to customers, deliver quarterly reviews, and leverage product knowledge to align services with client needs.

The role emphasizes strong relationship-building, strategic planning, and proactive issue resolution to protect and grow key accounts.

Qualifications

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired

Responsabilités

• Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Negotiating on behalf of management using product knowledge to upsell by positioning additional Arctic Wolf service offerings.
• Acting as an advisor to customers by leveraging domain and product knowledge to develop plans for future growth.
• Planning and prioritizing a high volume of activities and requests to manage customer issues and requests.

Connaissances

Salesforce

Spreadsheet

Customer service

Adaptability

Description du poste

Arctic Wolf is seeking a Customer Success Manager based in Newcastle to manage a portfolio of corporate customers using CyberSOC, drive renewals and expansions, and provide consultative guidance. You’ll listen to customers, deliver quarterly reviews, and leverage product knowledge to align services with client needs.

The role emphasizes strong relationship-building, strategic planning, and proactive issue resolution to protect and grow key accounts.