Customer Success Manager - Cyber Security (Hybrid + Equity)

Risk Ledger; Greater London; Hybride; GBP 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Generous EMI equity package

25 days annual leave + bank holidays

30 days unpaid leave per year

Private healthcare with AXA Insurance

Hybrid working policy (2–3 days in the

office

Enhanced family leave

Caregiver's leave

Sick pay

Learning resources and books

Regular socials

Résumé du poste

Risk Ledger is building a cross‑functional Customer Success team focused on delivering measurable outcomes for mid‑market to enterprise customers. You will design and elevate our CS approach, going beyond routine tasks to drive value across onboarding, adoption and renewals.

You will collaborate with Product, Sales and Marketing to understand customer contexts, translate needs into product feedback, and grow our account base while maximising customer outcomes.

Qualifications

• 3+ years of Customer Success experience in B2B SaaS or cyber security contexts.
• Experience managing customers in complex, regulated environments.
• Strong understanding of organisational structures and senior stakeholder navigation.
• Excellent communication skills and ability to build trust with diverse stakeholders.
• Collaborative mindset with Product, Sales, Marketing and Support.
• Genuine interest in technology and translating features into customer value.
• Strong impact focus and ability to prioritise across multiple customers.
• High EQ to thrive in a fast-paced start-up environment.

Responsabilités

• Manage a portfolio of high‑touch customers and drive adoption of Risk Ledger.
• Onboard new customers, implement product changes and train stakeholders.
• Conduct regular business reviews to ensure engagement and goals.
• Own end‑to‑end renewal process and surface growth opportunities.
• Build senior stakeholder relationships across multiple departments within customer organisations.
• Voice of the customer to influence product strategy, roadmap and GTM.

Connaissances

Customer Success

B2B SaaS

Enterprise accounts

Stakeholder management

Clear communication

Collaboration

Tech curiosity

Ownership & results

High EQ

Description du poste

Risk Ledger is building a cross‑functional Customer Success team focused on delivering measurable outcomes for mid‑market to enterprise customers. You will design and elevate our CS approach, going beyond routine tasks to drive value across onboarding, adoption and renewals.

You will collaborate with Product, Sales and Marketing to understand customer contexts, translate needs into product feedback, and grow our account base while maximising customer outcomes.