Customer Success Manager — Cybersecurity Growth (Newcastle)

Arctic Wolf Networks UK LTD; Newcastle upon Tyne; Vor Ort; GBP 28.000 - 63.000; Vollzeit

Benefits dieser Stelle

Equity for all employees

28 days annual leave

8 bank holidays and volunteering days

Pension plan employer match

Training and career development

Employee Assistance Program (EAP)

Private medical benefits

Fertility support and parental leave

Zusammenfassung

Arctic Wolf is seeking a Customer Success Manager based in Newcastle to manage corporate customers using the CyberSOC solution and drive renewal and expansion through consultative selling. You will listen to customers, deliver quarterly reviews, and act as a trusted advisor to plan future growth.

Applicants should have 5+ years in sales within tech, strong adaptability, and proficiency with Salesforce and spreadsheets. The role offers equity, generous leave, and a comprehensive benefits package.

Qualifikationen

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired.
• Ability to be flexible in a rapidly changing environment.
• Aptitude for technology and data security.
• Experience with Salesforce and spreadsheet tools.

Aufgaben

• Manage a set of corporate customers utilizing Arctic Wolf’s CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling techniques.
• Listen to customers and provide feedback to the business.
• Ensure customer satisfaction and deliver quarterly account reviews.
• Negotiate on behalf of management to upsell Arctic Wolf service offerings.
• Act as advisor leveraging domain and product knowledge to plan future growth.
• Plan and prioritize a high volume of activities to manage customer issues and requests with timely follow-up.
• Create and manage automated processes to forecast and communicate at-risk customers; build risk mitigation plans.

Kenntnisse

Sales experience

Customer success mindset

Salesforce

Spreadsheet proficiency

Adaptability

Tools

Salesforce

Spreadsheet

Jobbeschreibung

Arctic Wolf is seeking a Customer Success Manager based in Newcastle to manage corporate customers using the CyberSOC solution and drive renewal and expansion through consultative selling. You will listen to customers, deliver quarterly reviews, and act as a trusted advisor to plan future growth.

Applicants should have 5+ years in sales within tech, strong adaptability, and proficiency with Salesforce and spreadsheets. The role offers equity, generous leave, and a comprehensive benefits package.