Customer Success Manager, Birmingham

Dalux; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Dalux is seeking a Customer Success Manager to join their team in Birmingham. This role involves supporting clients in the construction industry, ensuring they effectively utilize Dalux's products.

Ideal candidates will have strong relationships with customers, experience with digital construction, and the ability to train others. The position is on-site, fostering collaboration within the team while driving customer success.

Qualifications

• Experience in the construction industry is essential.
• Digital construction enthusiasm is required.
• Must be able to train others on software.

Responsibilities

• Work with clients in the construction industry.
• Support customers in using the product.
• Assist with implementation and training.

Skills

Experience with BIM

Knowledge of the construction industry

Ability to train superusers

Strong customer relations skills

Team player

Job description

At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. You will be part of our great Contractor North team.

Your main tasks as our new Customer Success Manager will be:

• Working with construction industry clients, such as developers, general contractors, sub-contractors, and consultants.
• Support new and existing customers in using and understanding our user-friendly product.
• Assist new customers in implementation and training of our products related to construction processes.
• Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
• Take part in network groups, trade fairs and other events.
• Present Dalux product portfolio for new potential clients.

We are looking for someone who:

• Has experience with BIM and is a digital construction enthusiast.
• Has solid knowledge and experience working on construction sites or in the construction industry.
• Has the ability to deep-dive in the software and train superusers.
• Has the ability to build strong and long-lasting customer relations.
• Is a great team player aiming for mutual success.

Work location: on-site (Birmingham)