Customer Success Manager, Glasgow

BAETTR A/S; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Dalux is seeking a Customer Success Manager in Glasgow to build strong relationships with construction and real estate clients. You will guide onboarding, training, and ongoing adoption of our software, ensuring customers get maximum value and satisfaction.

The role involves collaboration with sales and participation in events to represent Dalux. The ideal candidate brings construction or digital construction experience, excellent communication, and a proactive, problem-solving mindset.

Qualifications

• Experience in construction/digital construction industry.
• Strong communication and stakeholder management skills.
• Proactive, curious, solution-oriented mindset.

Responsibilities

• Onboard, implement, and train customers on Dalux software.
• Guide customers through adoption and day-to-day workflows.
• Provide product guidance and answer technical queries.
• Collaborate with Sales to ensure a positive customer experience.
• Represent Dalux at industry events and customer network activities.

Job description

Who is Dalux?

At Dalux, we are on a mission to make construction smarter.
Founded in Copenhagen in 2005, Dalux develops innovative and user-friendly SaaS solutions that help construction professionals collaborate better, work more efficiently, and build more sustainably. Our platform combines user-friendly design with world-leading BIM and 3D technology, enabling everyone from site teams to project owners to manage complex construction projects with ease.
Today, Dalux is used on projects in more than 150 countries and has become Europe's leading construction management platform. Despite our rapid growth, we have maintained the entrepreneurial spirit that got us here: staying close to our customers, and continuously challenging ourselves to improve.
As we continue expanding across the UK and Ireland, we are looking for a Customer Success Manager to join our team in Glasgow and play a key role in helping our customers succeed with Dalux - and that is where you come in!

What will you be doing?

As our new Customer Success Manager, you will become a trusted advisor to our customers, helping them get the most value from Dalux throughout their entire journey with us.
You will work closely with construction professionals, guiding them through implementation, training, onboarding, and ongoing adoption of our software. Your goal is simple: ensure our customers are successful, engaged, and excited about working with Dalux. You will also have opportunities to represent Dalux at industry events, User Days, customer networking sessions, and our annual Dalux Summit, where we bring together construction professionals from across the globe.

Your main tasks as a Customer Success Manager will be:

• Building long‑term relationships with customers across the construction and real estate industry, including developers, contractors, and consultants.
• Leading customer onboarding, implementation, and training activities.
• Helping customers integrate Dalux into their daily workflows and construction processes.
• Advising customers on best practices and identifying opportunities to increase adoption and value.
• Providing product guidance and supporting customers with technical and functional questions.
• Collaborating closely with Sales Executives to ensure an outstanding customer experience.
• Representing Dalux at industry events and customer networking activities.

What are we looking for?

We believe the best Customer Success Managers combine industry understanding, curiosity, strong communication skills, and a genuine passion for helping others succeed.

You may have a background as an:

• Construction Engineer
• Project Manager
• Consultant
• Digital Construction Specialist

Or another role that has given you a strong understanding of construction processes and project delivery.

We would love it if you:

• Have experience working within the construction industry.
• Understand BIM, digital workflows, or construction technology.
• Enjoy presenting, training, and engaging with customers.
• Are comfortable building relationships with stakeholders at different levels of an organisation.
• Work independently and take ownership of your responsibilities.
• Are curious, proactive, and solution‑oriented.
• Have experience with software implementation, change management, or enterprise software rollouts.

Most importantly, you are motivated by helping people solve problems and achieve success.

So, why choose Dalux

Glad you asked! At Dalux, we care. Not only about our work and customers, but about each other. Your work itself should be fun, challenging, and intriguing. But the working environment plays just as big a part in your job satisfaction, and therefore we view working overtime as so last year. We also don't believe in fancy titles and tight dress codes, instead we believe in having a light‑hearted, informal, and welcoming workplace, with room for everyone.
Our UK and Ireland team is spread across Leeds, London, Belfast, Dublin, Glasgow, Birmingham, and Newcastle. While based locally, you will become part of a truly international team united by a shared ambition: making construction better through technology.

As soon as possible