Customer Success Manager

EvaluAgent; United Kingdom; Remote; GBP 60,000 - 70,000; Full time

Job summary

EvaluAgent, a remote-first SaaS company, seeks a Customer Success Manager to enhance client relationships and strategic engagement. Candidates should have 3+ years of experience in customer-facing roles within SaaS, and be proficient in data analysis to drive customer success initiatives. The position offers flexibility, numerous benefits, and a focus on personal growth within a diverse workplace.

Benefits

Flexible hours

Remote work allowance

Private health insurance

25 days holiday + bank holidays

On-the-job learning and coaching

Qualifications

• 3+ years in a customer-facing SaaS role (CS, AM, Consulting).
• Experience managing SMB or strategic accounts.
• Ability to communicate clearly via email, video, and meetings.

Responsibilities

• Manage a tailored portfolio of customers to maximize value.
• Use data insights to drive proactive customer engagement.
• Support customers in adopting the platform and achieving goals.

Skills

Customer Success

Data Analysis

Communication

Problem Solving

Relationship Building

Tools

Gainsight

ChurnZero

Salesforce

HubSpot

Job description

Customer Success Manager

Location: Remote (UK-based)
Salary:In the range of £60 to 70k depending on experience

About the Role

We’re looking for a passionate Customer Success Manager to join our growing team. Whether your experience is with SMBs or strategic accounts, you’ll manage a tailored portfolio of customers—helping them get real value from our platform.

You’ll thrive in this role if you enjoy building structured relationships, solving problems, and working with autonomy and clarity. Our approach is proactive, data-driven, and focused on delivering measurable customer impact.

What You’ll Do

Manage a customer portfolio (size based on experience)

Use data insights to drive proactive customer engagement

Run strategic planning sessions and value reviews (e.g., QBRs)

Support customers in adopting the platform and achieving goals

Identify risks early and act to prevent churn

Create repeatable, scalable customer success strategies

Work closely with Sales, Product, and Support teams

What You’ll Bring

3+ years in a customer-facing SaaS role (CS, AM, Consulting, etc.)

Experience managing SMB or Strategic accounts

Comfortable using data to guide actions and priorities

Able to communicate clearly via email, video, and meetings

Strong follow-through and ownership of outcomes

Bonus: Experience with CS tools (Gainsight, ChurnZero, etc.) or CRMs (Salesforce, HubSpot)

Perks & Benefits

We support your wellbeing, flexibility, and growth:

Flexibility & Remote

Fully remote in the UK + flexible hours

Work abroad for up to 6 weeks at a time (120 days/year)

up to£60/month co-working allowance

Wellbeing

Private health insurance with mental health support and wellness rewards

Income protection + life insurance

£26/month home-working allowance

Time Off

25 days holiday + bank holidays

Your birthday off

Option to buy 3 extra days

Volunteer day to support a cause you care about

Growth & Culture

On-the-job learning, coaching, and ownership of your growth

Enhanced leave for maternity, paternity, and adoption

2x yearly company meetups + team socials throughout the year

About evaluagent

We’re a remote-first, fast-growing SaaS company helping contact centres put people first. Our platform transforms QA and performance improvement into real-time coaching and continuous development—fueling better employee and customer experiences.

We’re on a mission to become the go-to Workforce Engagement Platform for modern sales and service teams. We move fast, support each other, and live our values: curiosity, generosity, and passion.

Equity, Diversity & Inclusion

We welcome people from all backgrounds and lived experiences. We’re committed to building a diverse, inclusive team and encourage applications from underrepresented groups.

If you have accessibility needs (including neurodivergent considerations), please let us know. We’ll do our best to accommodate, whether that’s extra prep time, interview format adjustments, or something else.

We also use a structured interview process and are happy to share what to expect in advance.

Apply Soon

We review applications on a rolling basis and may close the role once we’ve found the right person.