Customer Success Manager - Cybersecurity

Fruition Group; United States; Remote; USD 65,000 - 169,000; Full time

Job summary

Fruition Group is seeking a Customer Success Manager in cybersecurity. You will manage enterprise clients' success while ensuring their satisfaction and engagement with world-class security solutions. Join a fast-growing vendor at the forefront of threat detection, and support clients in navigatin their cybersecurity journey.

Benefits

Pension Plan

Medical Insurance

Vision Insurance

401(k)

Qualifications

• 4+ years in Customer Success or Account Management.
• Strong understanding of cybersecurity principles.
• Proficient with CRM tools like Salesforce and Gainsight.

Responsibilities

• Managing enterprise customer portfolios for onboarding and engagement.
• Building and maintaining trusted relationships with clients.
• Advising on maximizing platform value and security improvements.

Skills

Communication

Problem-Solving

Relationship-Building

Consultative Approach

Education

Relevant certifications (CISSP, CSM, CompTIA Security+)

Tools

Salesforce

Gainsight

HubSpot

Job description

Customer Success Manager - Cybersecurity

Customer Success Manager - Cybersecurity

This range is provided by Fruition Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Fruition Group

Scaling Cybersecurity Teams with High-Impact Talent Across the U.S.

Fruition Group is proud to be recruiting on behalf of a fast-growing, innovative cybersecurity vendor that's redefining how organizations protect their digital infrastructure. This is a unique opportunity to join a company at the forefront of threat detection, response, and resilience, and to play a key role in helping customers extract maximum value from world-class security solutions.

As a Customer Success Manager, you'll be the strategic partner and advocate for enterprise clients across the U.S., ensuring their long-term success, security, and satisfaction. If you're customer-obsessed, commercially aware, and passionate about cybersecurity, we want to hear from you.

Responsibilties:

• Managing a portfolio of enterprise customers across the U.S., ensuring onboarding, adoption, and long-term engagement.
• Building strong, trusted relationships with technical and business stakeholders.
• Acting as a strategic advisor on how to maximize value from the platform and improve their security posture.
• Leading regular business reviews, providing insights and actionable recommendations based on customer goals and usage data.
• Proactively identifying and addressing risks to customer satisfaction, renewals, and growth.
• Working closely with internal teams (Support, Product, Sales, Engineering) to resolve customer challenges and advocate for enhancements.
• Supporting commercial goals including retention, renewals, and upsell opportunities in partnership with Sales.

Requirements:

• 4+ years' experience in Customer Success, Account Management, or similar client-facing roles in a B2B software or cybersecurity environment.
• A strong understanding of cybersecurity principles, technologies, and business impacts (or a demonstrated interest in learning quickly).
• Exceptional communication, relationship-building, and problem-solving skills.
• A consultative, data-informed approach to helping customers achieve value and ROI.
• Proficiency with customer success and CRM tools such as Gainsight, Salesforce, or HubSpot.
• A self-starter mindset with a passion for continuous improvement and collaboration.
• U.S.-based with the ability to travel occasionally to customer locations or industry events.
• Hands-on experience with cybersecurity tools such as SIEM, SOAR, endpoint security, or threat intelligence platforms.
• Experience supporting technical or security-minded stakeholders (CISOs, SOC teams, IT leaders).
• Relevant certifications (e.g., CISSP, CSM, CompTIA Security+) are a plus.

Why Apply?

• Represent a cutting-edge cybersecurity vendor trusted by major enterprise clients.
• Play a meaningful role in protecting businesses from evolving cyber threats.
• Join a collaborative, inclusive culture where innovation and growth are encouraged.
• Competitive salary and commission structure, with full U.S. benefits.
• Flexibility to work remotely, with support for professional development and career progression.

Candidates must be US Citizens or Green Card Holders, sponsorship is unavailable for this position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Data Security Software Products

Referrals increase your chances of interviewing at Fruition Group by 2x

Inferred from the description for this job

Pension plan

Medical insurance

Vision insurance

401(k)

Get notified about new Customer Success Manager jobs in United States.

United States $100,000 - $125,000 1 week ago

United States
$70,000.00
-
$100,000.00
1 day ago

Buffalo, NY
$65,000.00
-
$65,000.00
6 hours ago

United States
$120,000.00
-
$168,750.00
2 weeks ago

United States
$65,000.00
-
$75,000.00
2 weeks ago

United States
$93,250.00
-
$199,800.00
5 days ago

Customer Success Manager - Merchant Services

United States $100,000 - $120,000 1 week ago

United States $73,000 - $150,000 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.