Customer Success Manager

RaySecur; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in security imaging is seeking a Customer Success Manager with a background in corrections or law enforcement. The role involves extensive travel to support clients on hardware and software solutions, focusing on onboarding, user training, and maintaining customer satisfaction. Ideal candidates are self-starters with strong technical and communication skills.

Benefits

Competitive salary and benefits package

Dynamic work environment

Robust training program

Qualifications

• Background in corrections, law enforcement, security, or military is desired.
• Strong communication, interpersonal, and problem-solving skills.
• Technical aptitude with quick learning ability.

Responsibilities

• Act as primary contact for client onboarding in corrections and security sectors.
• Provide hands-on training sessions for clients across the country.
• Collaborate to resolve client issues related to hardware and software.

Skills

Communication

Problem-solving

Interpersonal skills

Technical aptitude

Job description

Location: Remote with >75% Travel

Company Description

RaySecur is revolutionizing security imaging with the world’s first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any harmful x-rays, in real-time and 3D. Backed by cutting-edge AI software and 24/7 expert support, our systems are used by some of the largest Fortune 500 companies, departments of corrections, and governments to detect contraband and security threats to keep people safe.

Job Overview:

**PREFERENCE FOR LAW ENFORCEMENT, MILITARY (EOD), CORRECTIONS - THIS ROLE WILL BE PRIMARILY WITHIN CORRECTIONS FACILITIES** We are seeking a positive, customer-focused individual to join our Customer Success team as a Customer Success Manager (CSM). If you possess strong communication skills, technical aptitude, and a passion for customer service, we will provide the industry-specific training required for you to excel in this role supporting both hardware and software solutions. In this customer-facing role, you will travel extensively to correctional facilities and security sites across an assigned territory and the nation, working closely with clients to ensure successful onboarding, adoption, and ongoing satisfaction with our products.

Who You Are:

You possess a keen interest in security technology and are adept at applying your skills in technical troubleshooting and problem-solving. Your ability to communicate clearly and effectively is one of your strengths, and you are comfortable both in leading training sessions and working collaboratively within a team. You're known for your attention to detail, which ensures precision in executing tasks and managing customer relationships.

You are ambitious and eager to expand your expertise, particularly in a role that allows you to grow into a seasoned expert. You are looking for an opportunity where you can contribute to significant projects, enhance customer experiences, and have a measurable impact on your organization.

With a background in corrections, law enforcement, security, or the military, you bring a solid foundation in understanding complex operational environments. This position represents a chance for you to leverage your career experience into a role that offers growth, learning opportunities, and the chance to make a tangible difference in the safety and operations of diverse organizations.

Key Responsibilities: Requires extensive travel to correctional facilities and security sites across the nation.

• Customer Onboarding: Act as the primary point of contact for our clients in the correctional, law enforcement, and private security sectors. Manage and facilitate the onboarding of new clients, guiding them through hardware setup and software implementation.
• Client Training: Travel extensively to various facilities across the country to provide hands-on training sessions for clients to ensure they fully understand how to utilize both the hardware and software tools.
• Support & Troubleshooting: Collaborate with internal teams to resolve client issues related to hardware and software products, ensuring timely resolutions.
• Relationship Building: Cultivate and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
• Product Expertise: Learn the ins and outs of both our hardware and software solutions. Continuously develop your technical understanding to better support clients.
• Feedback & Insights: Collect customer feedback and share insights with internal teams to improve the product and customer experience.

Qualifications:

• Since most of your customers will be in corrections, a background in corrections, law enforcement, security, or the military is highly desired; this is a great opportunity for someone with this background who is looking to make a career change!
• Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit.
• Technical aptitude with an ability to learn new systems and products quickly (e.g., previous experience in IT, customer service, sales, or project management is a plus).
• Experience working with customers or clients in any capacity is essential.
• Self-starter with a growth mindset and a willingness to take on new challenges.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Comfortable with frequent onsite travel to client locations.

Why Join Us?

We provide a robust training program to ensure you succeed in your new role, along with opportunities for professional growth in a cutting-edge industry. If you're looking for a career shift that blends technical work, customer interaction, and problem-solving, we want to hear from you!

• Competitive salary and comprehensive benefits package.
• Dynamic and challenging work environment with opportunities for personal and professional growth.
• Supportive team structure under the leadership of industry experts.
• Tools and resources to perform at your best while on the road.

Note: Due to the nature of the locations visited, candidates may be subject to additional background checks and security clearances.

LEGAL NOTICES: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.