Customer Success Manager

Office Angels; Tunbridge Wells; Hybrid; GBP 37,000 - 55,000; Full time

Benefits offered by this job

Hybrid Working

21 days holiday + Bank Holiday

Company Profit Related Bonus

Pension

Free Parking

Expenses and Mileage

EAP

Job summary

Office Angels is seeking an experienced Customer Success Manager to nurture and expand relationships with a diverse client portfolio. You will drive client satisfaction, manage renewals, and identify upsell opportunities through regular visits and proactive communication.

Based in Tunbridge Wells with weekly office presence, you will travel across the UK and collaborate with internal teams to tailor services to client needs. This role offers hybrid working and a target-driven bonus structure.

Qualifications

• Proven experience in client success, account management, or a similar client-facing role.
• Excellent relationship-building and communication skills for diverse stakeholders.
• Proactive, organised approach with the ability to manage multiple clients and priorities.
• Strong commercial awareness and focus on renewals and client retention.
• Experience with CRM systems and business tools.
• Willingness to travel across the UK with a full UK driving licence.

Responsibilities

• Develop and maintain strong, long-term relationships with clients.
• Conduct regular check-ins and face-to-face visits to understand client needs, visiting onsite/bi-annually.
• Manage renewals and identify opportunities for upselling and cross-selling.
• Proactively address client concerns and mitigate risks to ensure satisfaction.
• Maintain accurate client records using CRM and other systems.
• Collaborate with internal teams to align services with client expectations.
• Travel regularly across the UK to meet clients and foster relationships.

Skills

Relationship building

Account management

Communication

CRM systems

Proactive & organised

UK travel / driving

Tools

CRM software

Job description

Customer Success Manager

Location: Tunbridge Wells. (Field/Remote based, but in Tunbridge Wells Office once a week with team.)

Monday - Friday 9-5pm (flexibility depending on travel)

Salary: 37,000 - 40,000 per annum basic + Commission Based Structure (Monthly) and Company Related Bonus (annually). (OTE 50/55K)

Benefits: 21days holiday + Bank Holiday, increasing with service, EAP, Company Profit Related Bonus, Hybrid Working, Pension, Free Parking, Expenses and Mileage.

Our client is seeking a confident and proactive Customer Success Manager to join their team. This is an exceptional opportunity to manage and develop relationships with a diverse portfolio of clients, ensuring they receive the highest level of customer service.

In this pivotal role, the Customer Success Manager will take ownership of client relationships, gaining a deep understanding of their needs and priorities. Through regular communication and face-to-face visits, the successful candidate will build trusted relationships, manage renewals, identify risks and opportunities, and ensure that commitments are met.

You will be looking after the Top Portfolio of clients (circa 50-80 clients), so all existing clients located in Sheffield, Midlands, South East Region and the M4 Corridor.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with clients.
• Conduct regular check-ins and face-to-face visits to understand client needs, visiting onsite / bi-annually.
• Manage renewals and identify opportunities for upselling and cross-selling.
• Proactively address client concerns and mitigate risks to ensure satisfaction.
• Maintain accurate and up-to-date client records using CRM and other business systems.
• Collaborate with internal teams to align services with client expectations.
• Travel regularly across the UK to meet clients and foster relationships.

What Our Client Is Looking For:

• Proven experience in client success, account management, relationship management, or a similar client-facing role.
• Exceptional relationship-building skills with the confidence to communicate effectively with diverse stakeholders.
• A proactive and organised approach, capable of managing multiple clients and competing priorities.
• Strong commercial awareness and an understanding of client retention and renewals.
• Excellent written and verbal communication skills, with a keen attention to detail.
• A disciplined approach to maintaining accurate client records.
• Familiarity with CRM systems and other business tools.
• A collaborative, service-focused mindset that prioritises client satisfaction.
• Willingness to travel regularly, with a full UK driving licence required for client visits.

This role is ideal for an experienced client-facing professional who enjoys building meaningful relationships and taking ownership of their work. As a Customer Success Manager, you will play a vital role in strengthening client relationships, supporting retention, and contributing to the continued growth of an exciting portfolio of clients.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.