Customer Success Manager

Lead Forensics; Portsmouth; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Clear progression plan

World class training

Team incentives

Regular socials

Commission scheme

Enhanced Sick Pay

Pension scheme

25 days holiday

Free parking

Onsite gym

Employee assistance programme

Hybrid working

Job summary

Lead Forensics in Portsmouth is seeking an Account Manager (Customer Success Manager) for a hybrid office-based role. You will manage a portfolio of business customers, drive renewals and upsell opportunities, and coordinate with internal teams to resolve issues.

Requires 2-3 years in a client-facing role and CRM experience; strong communication, stakeholder management, and a strategic, proactive mindset are essential. Competitive package includes progression, training, and incentives.

Qualifications

• 2-3 years of experience in a client-facing role such as Account Management or Customer Success.
• Experience using CRM systems.
• Excellent communication and presentation skills.
• Experience interacting with Director-level stakeholders.
• Strategic thinker with strong problem-solving abilities.
• Confident, tenacious and proactive, with a target-driven mindset.

Responsibilities

• Build and maintain strong relationships with a portfolio of business customers.
• Host online meetings to review progress against outcomes and goals.
• Identify and upsell to drive revenue growth; support renewals and expansions.
• Negotiate contract renewals and expansion proposals.
• Identify additional use cases to increase value and liaise with internal teams as needed.
• Work toward weekly KPIs and monthly targets as an individual and as a team.

Skills

Account management

Customer success

CRM systems

Negotiation

Job description

Account Manager (Customer Success Manager)

(Portsmouth, UK) Hybrid/Office based.

Working Hours - 8.30-5.30pm Monday-Friday

Salary – £30,000- £40,000

By year one you can expect to be earning an OTE of £50,000+ reaching £60,000 by year two.

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.

In this role, you will be:

• Building & maintaining strong client relationships with a portfolio of business customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
• Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
• Contributing to revenue growth by upselling/uplifting client contracts
• Negotiating contract renewals and expansion proposals
• Identifying further use cases to increase value and liaise regularly to develop strategies
• Work towards weekly KPI’s and monthly targets; both individually and as a team.

What we offer you:

• Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
• World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
• Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
• Regular company socials
• Commission scheme
• Enhanced Sick Pay, Maternity and Paternity pay.
• Pension scheme with employer contributions
• 25 days holiday plus bank holidays
• Free parking + onsite gym
• Employee assistance programme
• Hybrid working

Here’s what you’ll need for success:

• At least 2-3 years of experience within a Account Management or Customer Success role.
• Experience in using CRM systems
• A confident personality/Great Communication Skills
• Experience interacting with Director Level individuals
• Strategic thinker with problem solving skills
• Confident & Tenacious
• Self-Starter with a passion for delivering & meeting targets
• Strong negotiating skills

This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!

Job Type: Full-Time, Monday -Friday

#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service

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