Customer Success Manager

Person Centred Software Ltd; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading company in social care is seeking a Customer Success Manager to enhance customer satisfaction and drive product adoption. This role involves building strong client relationships, managing accounts, and collaborating with internal teams to ensure successful onboarding and support. Join a passionate team committed to making a meaningful impact in social care.

Benefits

25 days holiday

Net zero pension scheme

Cycle to work scheme

Staff discounts portal

Employee Assistance Programme

Qualifications

• Previous experience in a client-facing or account management role.
• Project management experience and a collaborative, team-oriented approach.

Responsibilities

• Own a portfolio of customer accounts, focusing on driving revenue retention.
• Build strong, trusted relationships with clients and ensure satisfaction.
• Act as the main point of contact for customer queries and feedback.

Skills

Communication

Customer Relationship Management

Time Management

Negotiation

Presentation

Problem Solving

Job description

At Person Centred Software, we’re passionate about improving the quality of life for people in care through innovative digital solutions. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve real value from our products while nurturing strong, long-term relationships. This is your opportunity to make a meaningful impact in the social care sector as part of a collaborative and forward-thinking team.

What You’ll Do:

1. Own a portfolio of customer accounts, focusing on driving Gross and Net Revenue Retention
2. Build strong, trusted relationships with clients, ensuring satisfaction and identifying opportunities for product adoption
3. Act as the main point of contact for customer queries, feedback, and concerns, resolving issues efficiently
4. Represent clients in internal discussions, liaising with development, product, operations, accounts, and marketing teams
5. Support senior management in meetings with key clients, contributing insights and recommendations
6. Maintain accurate records of client interactions and updates in our systems
7. Work cross-functionally to ensure successful onboarding, implementation, and ongoing support for clients
8. Identify and promote case study opportunities and client success stories in collaboration with marketing
9. Represent Person Centred Software at events and build relationships with our brand ambassadors
10. Encourage a growth mindset within the team and contribute to continuous improvement in customer experience

What You’ll Bring:

• Excellent communication skills—both written and verbal
• A proven ability to build and maintain positive customer relationships
• Strong time management and the ability to juggle multiple projects simultaneously
• A proactive and solutions-focused mindset with strong negotiation and presentation skills
• Previous experience in a client-facing or account management role
• Project management experience and a collaborative, team-oriented approach
• (Desirable) Knowledge or experience in the care sector

What We Offer:

• A base salary of £30,000 - £33,000 and bonus depending on experience
• Modern town centre offices in Guildford, with opportunity for ad hoc home working
• 25 days holiday
• Net zero pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal, and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

Tech That Transforms – automation, real-time data—our solutions are redefining how social care operates

Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care

Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact

Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you

Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change