Customer Success Manager

Gym Grow; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in business consulting is seeking a Success Manager to support gym owners in implementing marketing strategies and achieving growth. This role involves client onboarding, weekly check-ins, and ensuring client success. Ideal candidates are personable, proactive, and tech-savvy, with experience in client success or business marketing. Join a remote-first culture with opportunities for growth and leadership.

Benefits

Remote-first, flexible culture

Early-stage opportunity

Clear path to leadership

SOPs, onboarding & full support

Qualifications

• 1–3+ years of experience in client success, account management, or business marketing.
• Bonus if you’ve worked in fitness, agency, or B2B marketing environments.

Responsibilities

• Guide gym owners through marketing and growth systems.
• Manage client relationships and results across CRM and tracking tools.
• Help clients implement lead generation tools and marketing campaigns.

Skills

Personable

Charismatic

Proactive

Detail-oriented

Tech-savvy

Coachable

Education

Experience in client success

Business marketing

Tools

CRM

Slack

Notion

Google Sheets

Job description

About Gym Grow

At Gym Grow, we help gym owners scale their businesses, build systems, and unlock real freedom. Our mission is bold — to help 1,000 gym owners reach total freedom by implementing proven client acquisition systems and high-converting marketing strategies.

We’re fast-paced, growth-obsessed, and results-driven. Now we’re hiring a Success Manager to ensure our clients not only stay on track — but thrive.

The Role

This is a client-facing, performance-driven role where you’ll guide gym owners through our proven marketing and growth systems.

You’ll play a key role in:

• Helping clients implement lead generation tools and marketing campaigns
• Ensuring they stay accountable and follow the Gym Grow process
• Managing client relationships and results across our CRM and tracking tools

If you’ve worked in marketing, client delivery, or sales systems, this is a huge advantage — as you’ll be supporting business owners trying to grow through advertising, follow-ups, and retention systems.

What You’ll Be Doing

Your job is to make sure our gym owner clients succeed.

You’ll act as their main point of contact — helping them implement systems, stay on track, and solve problems. This role is about driving results, not just being reactive.

Here’s what your day-to-day might look like:

• Client onboarding: Set up new clients in our CRM, run welcome calls, and explain how to get the most out of Gym Grow
• Weekly check-ins: Follow up via WhatsApp or Slack, track their leads, bookings, and sales performance
• Consultation calls: Host video calls to guide them through marketing strategy, offer feedback, and hold them accountable
• Tech + CRM support: Help clients use our systems correctly, spot issues, and liaise with the team when needed
• Building out marketing campaigns: Assist in setting up and launching lead generation campaigns using our proven templates and systems
• Reporting: Track each client’s KPIs and fill out success reports to monitor growth or red flags
• Retention + upsell: Build real relationships with clients, ensuring they renew, succeed, and move into higher-level support if needed

This is a hands-on role where your success is measured by client results, retention, and satisfaction.

We’re Looking For Someone Who Is...

• Personable and charismatic — You build trust and communicate with clarity
• Marketing-aware — You understand the basics of lead gen, funnels, and follow-up strategy
• Proactive and detail-oriented — You take initiative and stress the small details
• Tech-savvy — You’re confident with tools like CRMs, Slack, Notion, Google Sheets, etc.
• Process-driven — You love a system and know how to follow them — and improve on them.
• Coachable and takes initiative — You learn fast, think critically, and solve problems with confidence

Requirements

• 1–3+ years of experience in client success, account management, or business marketing
• Bonus if you’ve worked in fitness, agency, or B2B marketing environments
• Understanding of sales pipelines, lead tracking, and performance metrics
• Excellent communication and time management
• Ability to work 42 hours/week (flexible schedule)
• Must be comfortable working remotely with autonomy

Why Join Gym Grow?

• Remote-first, flexible culture — Get the work done your way
• Early-stage opportunity — Grow with the business and help shape the future
• Clear path to leadership — Expand into strategic or team leadership roles
• Mission-led company — We’re helping real gym owners build life-changing businesses
• SOPs, onboarding & full support — We’ll train you on all systems, tools, and processes

Performance-based progression and promotion opportunities as we scale.

To apply, send your CV and a short paragraph on why you're the perfect fit for this role to:

[e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Business Consulting and Services

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