Junior Client Success Manager

StackAdapt; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

Join a leading self-serve advertising platform as a Junior Client Success Manager. You will enhance client relationships, ensuring successful campaign management and user adoption of the platform. Collaborate with cross-functional teams to drive client satisfaction and retention. This remote role is open to candidates anywhere in the UK, offering a supportive and diverse workplace.

Benefits

Diversity and Inclusion

Supportive Workplace

Training and Development

Qualifications

• 2+ years of experience in Real Time Bidding/programmatic media buying.
• Experience in training clients with varying levels of platform knowledge.

Responsibilities

• Act as the main point of contact for your portfolio of clients.
• Advise clients on effective campaign strategies within the StackAdapt platform.

Skills

Communication

Critical Thinking

Analytical Skills

Tools

Google Tag Manager

Google AdWords

Facebook Ads

Job description

Join to apply for the Junior Client Success Manager role at StackAdapt.

StackAdapt is a self-serve advertising platform specializing in multi-channel solutions including native, display, video, connected TV, audio, in-game ads, and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. Founded with a vision to be more than just an advertising platform, it’s a hub of innovation, imagination, and creativity.

You’ll play an integral role in post-sales client relationships, focusing on user adoption of the platform, campaign management, client retention, and account expansion. You’ll collaborate closely with the Growth Sales Team, Client Service support teams, and other cross-functional teams to maximize campaign ROI. This role also involves using your RTB / Programmatic media buying experience to recommend optimizations and develop unique solutions to ensure client satisfaction.

StackAdapt is a Remote First company, open to candidates located anywhere in the UK.

What you'll be doing:

1. Act as the main point of contact for your portfolio of clients across various verticals.
2. Advise clients on effective campaign strategies within the StackAdapt platform.
3. Ensure client campaigns are successful by providing regular reports, strategic recommendations, and optimizations to meet KPIs.
4. Onboard new clients, providing training, support, and resources for self-serve use.
5. Drive retention and growth by helping clients maximize platform capabilities.
6. Resolve customer inquiries within established SLAs.
7. Assist in creating support documentation for common challenges.

What you'll bring:

• 2+ years of experience in Real Time Bidding/programmatic media buying (DSP, Ad Network).
• Experience with Google Tag Manager, Google AdWords, Facebook Ads, or DSP platforms.
• Proven success in managing client relationships and delivering excellent service.
• Focus on account retention and revenue growth.
• Ability to communicate technical concepts clearly.
• Familiarity with digital advertising trends.
• Strong communication, critical thinking, and analytical skills.
• Ability to manage multiple priorities effectively.
• Experience in training clients with varying levels of platform knowledge.

We value diversity and inclusion. No matter who you are, where you come from, or your gender identity, you are welcome at StackAdapt. If you require accommodations during the interview process, please let our Talent team know.

About StackAdapt

Recognized for our diverse, supportive workplace, high-performing campaigns, and award-winning customer service, we have received numerous accolades including:

• Ad Age Best Places to Work 2024
• G2 Top Software and Marketing Products 2024
• Campaign’s Best Places to Work 2023 (UK)
• 2024 Best Workplaces for Women and in Canada by Great Place to Work
• #1 DSP on G2 and leader in Cross-Channel Advertising

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information, and Internet