Customer Success Manager

Syntrace; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Syntrace seeks a Customer Success Manager based in London to own customers across the UK after sign-off and drive onboarding to ensure early value delivery.

You will grow accounts from a few users to the whole firm, collaborate with the commercial team, and relay customer learnings back to product.

Qualifications

• Several years in customer success or account management at an enterprise SaaS company.
• Proven track record of driving adoption and expansion in demanding accounts.
• Genuine curiosity about how investors work.

Responsibilities

• Own our customers across the UK after they sign and drive successful onboarding.
• Ensure teams derive value from the first week and beyond.
• Grow accounts from a few users to the entire firm and collaborate with sales.

Skills

Customer success

Account management

Enterprise SaaS

Adoption & expansion

Job description

Syntrace builds conversational knowledge for institutional investors. We capture, organize and synthesize private conversations into source-backed knowledge a firm can build on.

We are now hiring a Customer Success Manager, based in London.

You will own our customers across the UK after they sign. You will run onboarding, make sure every team gets value from the first week and grow accounts from a few users to the whole firm. You will work closely with our commercial team and bring what you learn back to product.

Our users trust us with the most sensitive conversations they have. That makes security part of the product, not a feature on top of it. You will be the person customers call when they need to know their information is safe.

What you bring:

• Several years in customer success or account management at an enterprise SaaS company.
• A record of driving adoption and expansion in demanding accounts.
• Genuine curiosity about how investors work.

What you get:

• A founding role on the commercial team.
• A senior team that has scaled companies before.
• A product that solves a problem your customers already recognize.