Customer Success Manager

Strise; Greater London; On-site; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Equity

Upsell commission

Lunch allowance

Job summary

Strise is seeking a UK-based Customer Success Manager to own end-to-end relationships with enterprise clients in banking and fintech. You will drive renewals and expansion, lead onboarding and adoption, and partner with sales, solutions engineers, and product teams to build the UK customer success function from the ground up.

You will sit across the table from Heads of Financial Crime, manage UK accounts, and own a piece of the UK NRR as you help Strise scale a global AI-driven

Qualifications

• 5+ years in customer-facing roles at a B2B software company with renewals or upsell responsibility.
• Experience selling to or supporting large financial institutions and navigating procurement/compliance.
• Track record of hitting targets in a high-growth software environment.
• Comfortable leading product discussions about API-based solutions.

Responsibilities

• Own the UK client portfolio end-to-end, building trust and anticipating customer needs.
• Drive expansion by managing upsell opportunities and contributing to NRR.
• Prevent churn and maintain healthy adoption and satisfaction metrics.
• Lead technical onboarding and solution ownership from kickoff to live deployments.
• Manage commercial mechanics, including renewals, procurement, and vendor due diligence.
• Be proactive in stakeholder management and shape the UK growth strategy.

Skills

Customer-facing sales

Account management

Target-driven

API knowledge

Public speaking

Job description

Strise's Customer Success Managers own the complete post-sale relationship: onboarding, adoption, retention, and growth. Our customers are compliance and financial crime teams at banks, fintechs, and financial institutions - people who spend their days finding the criminals hiding inside corporate ownership structures. When you do this job well, they get dramatically more efficient at it, and they utilise more of Strise as a result. Few roles sit this close to both the customer and the revenue.

This is our first Customer Success hire in the UK. We're doubling down on Enterprise, and our UK book has outgrown what we can serve from Oslo. We need someone on the ground who can sit across the table from a Head of Financial Crime and be taken seriously.

You'll own a growing number of UK based accounts end to end, carry a piece of our NRR number, and work alongside our AEs / solutions engineers / product specialists to build the UK customer success function from the ground up. There is no playbook waiting for you. You'll write it.

If that sounds like the job you've been trying to talk your current employer into, keep reading.

What you will be doing:

• Own the relationship, not just the account. Build trust with your UK client portfolio and know your customers well enough to spot what they need before they ask.
• Drive expansion. You'll carry a piece of our NRR number, spotting organic expansion opportunities, running the upsell process end-to-end.
• Protect what we've built. Prevent churn, catch degradation early, and keep customer satisfaction and adoption metrics healthy.
• Technical onboarding & Solution ownership. From kickoff to live: scoping the setup, configuring it, training the team, and driving adoption. Some implementations are technical, some aren't — you should be able to run either, and answer most customer questions without escalating.
• Own the commercial mechanics. Business reviews with the people who sign the contract. Renewals, procurement, vendor due diligence. Enterprise buying in financial services is a sport, and you'll be the one who plays it well.
• Be a go-getter. Ask questions, elevate internally when something needs attention, and manage stakeholders on both sides without waiting to be told.
• Bring a point of view. We want someone who can help shape the strategy for how we grow UK accounts, not just execute someone else's plan.
  

Minimum requirements

• 5+ years in customer-facing roles at a B2B software company, with real commercial responsibility - renewals, upsell, or a number you owned
• Experience selling to or supporting large financial institutions; comfortable in a room with compliance, risk, and procurement
• Track record of hitting targets
• Comfortable holding your own in a product conversation about an API product
  

Bonus points if you:

• Have experience supporting pre-sales
• Have hosted seminars and genuinely enjoy public speaking
• Have worked with Nordic customers before
  

Do not apply if:

• You think customer dialogues are best handled over email
• You'd rather maintain an account than grow one
• You panic when someone says "API"
• You need a 30-step manual before you take action
• You think AI is a passing trend
  

What you get

• Real ownership of a UK client portfolio, with the autonomy to build the playbook as you go
• A front-row seat as we scale Enterprise and open up a real UK presence
• Competitive base salary plus upsell commission, equity, and a lunch allowance
• A unique opportunity to join and impact a fast-growing scale-up with global ambitions in the field of anti-money laundering.

We're helping banks, fintechs, and financial institutions fight financial crime with AI, automation, and ambition. We're building something that matters, and we have fun doing it.

Get a glimpse of life at Strise:

• Instagram: Strise
• Podcast: The Laundry