Customer Success Manager

Fabric Recruitment; Brighton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading technology solutions provider is seeking a Customer Success Manager to engage with clients throughout the UK. This role involves traveling to customer sites to install and configure hardware, deliver training, and ensure customer satisfaction post-installation. The ideal candidate thrives in high-energy environments and is confident in training others. The salary ranges between £25,000 and £30,000, complemented by a bonus structure and the opportunity to work flexibly.

Qualifications

• Experience in customer-facing roles, particularly in technology settings.
• Ability to travel frequently across the UK.
• Confident in training diverse groups of people.

Responsibilities

• Travel to customer sites across the UK to install hardware.
• Configure and set up business systems on-site.
• Provide hands-on training to various staff members.
• Ensure customers are operational before leaving.
• Offer support during the first month post-installation.

Skills

Customer training and support

Hardware installation

Configuration of business systems

Feedback solicitation and relay

Problem-solving in high-energy environments

Job description

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role :

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

This role suits someone who prefers :

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

About you :

Very confident in f...