Customer Success & Logistics Coordinator

VANRATH; Craigavon; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Progression opportunities

Job summary

VANRATH is recruiting a Customer Co-Ordinator for a leading supply chain organisation. You will handle order processing and customer service, liaising with clients to resolve delivery queries in a fast-paced environment. Salary is £28,500 per annum.

Responsibilities include processing EDI and manual orders via Navision, updating forecasts, and producing weekly SLA reports. The role offers a supportive team, clear progression paths, and a Monday-Thursday / Friday shift pattern with no weekends or

Qualifications

• Previous experience in customer service or order processing within supply chain or FMCG.
• Strong organization and attention to detail.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience with ERP systems (Navision/Business Central) desirable.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Process EDI and manual orders using Navision for accounts.
• Liaise with customers on delivery queries and resolve issues.
• Chase late or problematic deliveries with third-party logistics providers.
• Produce weekly service level reports for key accounts.
• Update order forecasts and monitor promotional line orders and phasing.
• Manage delivery bookings and coordinate with distribution services.
• Identify root causes of delivery or service issues and report to management.

Skills

Customer service

Order processing

Navision / Business Central

Excel

Word

ERP systems

Multi-tasking

Communication

Tools

Navision/Business Central

Job description

VANRATH is recruiting a Customer Co-Ordinator for a leading supply chain organisation. You will handle order processing and customer service, liaising with clients to resolve delivery queries in a fast-paced environment. Salary is £28,500 per annum.

Responsibilities include processing EDI and manual orders via Navision, updating forecasts, and producing weekly SLA reports. The role offers a supportive team, clear progression paths, and a Monday-Thursday / Friday shift pattern with no weekends or