Senior Manager, Customer Success — Hybrid Leadership

AQA Recruiting; Manchester; Hybride; GBP 57 000 - 65 000; Plein temps

Avantages offerts par ce poste

35-hour working week

25 days annual leave

Pension contributions

BUPA healthcare

Wellbeing programmes

Volunteering opportunities

Free on-site gym

On-site parking

Résumé du poste

AQA is recruiting a Senior Manager Customer Success in Manchester to lead a large, client‑facing operation and shape the future of educational support across schools, colleges and learners. You will line manage around 50 permanent colleagues plus seasonal peers during peak periods, reporting to the Head of Customer Success.

This role demands authentic leadership, strategic thinking and a calm, decisive style to drive service excellence, develop leaders and balance customer, colleague and

Qualifications

• Experience leading large customer-facing operations.
• Track record of developing managers and leadership capability.
• Experience managing operational performance, service delivery, budgets.
• Strong commercial awareness and ability to balance priorities between customers, colleagues and the organisation.
• Ability to lead through change and navigate ambiguity.

Responsabilités

• Lead and develop a team of operational leaders to create an engaged, high‑performing culture.
• Provide visible leadership and direction during routine operations and peak periods.
• Oversee service delivery, performance, standards and workforce planning.
• Support and develop managers to lead confidently and effectively.
• Build strong relationships with senior leaders and influence across organisational boundaries.
• Lead change initiatives and improve customer outcomes and efficiency.
• Contribute to the wider Customer Success strategy and future direction.

Connaissances

Leadership

Operational management

Stakeholder management

Budgeting

Change management

Description du poste

AQA is recruiting a Senior Manager Customer Success in Manchester to lead a large, client‑facing operation and shape the future of educational support across schools, colleges and learners. You will line manage around 50 permanent colleagues plus seasonal peers during peak periods, reporting to the Head of Customer Success.

This role demands authentic leadership, strategic thinking and a calm, decisive style to drive service excellence, develop leaders and balance customer, colleague and