Customer Success Lead - Crypto Compliance (Hybrid)

Elliptic; Camden Town; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Home office budget

Learning & development budget

Leave 25 days + holidays + birthday

Parental leave 16 weeks

Private health insurance

Life assurance 4x salary

Mental health support (Spill)

Cycle to Work

Job summary

Elliptic, a leading crypto compliance company, is hiring a Customer Success Manager in the EMEA region. You’ll own a portfolio of 40–50 crypto businesses, fintechs, banks and stablecoin issuers, driving value, renewals and growth while partnering with customers to maximize adoption of our SaaS platform.

The role emphasizes health and expansion, renewals end to end, spotting opportunities, and conducting QBRs that demonstrate value.

Qualifications

• B2B customer success or account management experience in SaaS.
• Experience with renewals/expansion metrics (NRR/GRR/ARR).
• Financial services background (crypto, regtech, payments, or traditional finance).
• Structured, organised approach to client meetings and strong trust with clients.
• Familiarity with AI tools to improve efficiency, with judgment on when not to rely on them.

Responsibilities

• Own health, retention and expansion pipeline across portfolio using health scores and usage data.
• Run renewals end to end, forecast risk accurately and negotiate terms.
• Spot and lead expansion opportunities, closing them or involving the Account Executive.
• Run QBRs to demonstrate value and help shape playbooks and processes for the EMEA team.

Skills

B2B CS SaaS

Financial services background

Structured client meetings

Commercial awareness

AI tools in workflow

Job description

Elliptic, a leading crypto compliance company, is hiring a Customer Success Manager in the EMEA region. You’ll own a portfolio of 40–50 crypto businesses, fintechs, banks and stablecoin issuers, driving value, renewals and growth while partnering with customers to maximize adoption of our SaaS platform.

The role emphasizes health and expansion, renewals end to end, spotting opportunities, and conducting QBRs that demonstrate value.