Crypto SaaS CSM - Hybrid, Growth & Renewal

Wwshemi; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Home office budget

Learning & development allowance

25 days leave + holidays

Private health insurance

Life assurance

Mental health support

Cycle to Work

Job summary

Elliptic is seeking a Customer Success professional to manage a portfolio of crypto and fintech clients in a hybrid London role. You’ll own health, retention and expansion, running renewals end to end and driving growth with strategic renewals and expansions.

You’ll bring 5+ years in B2B SaaS customer success or account management, ideally with mid-market experience, and a strong financial services background. The role offers hybrid work, generous learning budgets and comprehensive benefits.

Qualifications

• B2B customer success or account management experience in SaaS, ideally with a mid-market book.
• Proven ability to renews/expand with measurable results (NRR, ARR).
• Financial services background: crypto, regtech, payments or traditional finance.
• Structured, organised approach to client meetings and stakeholder management.
• Commercial awareness and ability to protect margins and negotiate terms.
• Familiarity with AI tools used in daily workflows.

Responsibilities

• Own health, retention and expansion pipeline for your portfolio.
• Run renewals end to end, forecast risk and negotiate terms.
• Spot and lead expansion opportunities, close or involve Account Executive.
• Contribute to QBRs and playbooks for the EMEA team.

Skills

B2B Customer Success

SaaS Account Management

Renewals & Expansion

Financial services background

Commercial awareness

AI tools awareness

Tools

CRM systems

Job description

Elliptic is seeking a Customer Success professional to manage a portfolio of crypto and fintech clients in a hybrid London role. You’ll own health, retention and expansion, running renewals end to end and driving growth with strategic renewals and expansions.

You’ll bring 5+ years in B2B SaaS customer success or account management, ideally with mid-market experience, and a strong financial services background. The role offers hybrid work, generous learning budgets and comprehensive benefits.