Crypto SaaS CSM: Growth & Renewals Leader

Elliptic; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Home office budget

Learning & development

Leave

Parental leave

Private health insurance

Life assurance

Mental health

Cycle to Work scheme

Job summary

Elliptic is looking for a Customer Success Manager to own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers, ensuring measurable value and renewals across the board.

You’ll drive health, retention and expansion, run renewals end to end, and spot growth opportunities, collaborating with Solutions and Product to shape the EMEA playbook. Hybrid work and a strong benefits package are on offer.

Qualifications

• B2B customer success or account management experience in SaaS with a mid-market book.
• Financial services background: crypto, regtech, payments or traditional finance.
• Structured, organised approach to client meetings with the maturity to be trusted by clients.
• A close eye on the commercials, even when a renewal isn’t yours alone.
• Fluency with AI tools integrated into daily workflow, you know when not to trust them.

Responsibilities

• Own the health, retention and expansion pipeline across portfolio using health scores and usage data to decide where to spend time.
• Run renewals end to end, forecasting risk accurately and negotiating commercial terms.
• Spot and lead expansion opportunities, closing them yourself or bringing in the aligned Account Executive.
• Run QBRs that show the value customers get from Elliptic, bring in Solutions and Product where needed, and help shape the EMEA team’s playbooks, tools and processes

Skills

B2B customer success

Account management

Financial services background

Structured client meetings

Commercials awareness

AI tools fluency

Job description

Elliptic is looking for a Customer Success Manager to own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers, ensuring measurable value and renewals across the board.

You’ll drive health, retention and expansion, run renewals end to end, and spot growth opportunities, collaborating with Solutions and Product to shape the EMEA playbook. Hybrid work and a strong benefits package are on offer.