Customer Success Executive — Waste Solutions

Confidential; East Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Cycle to Work

Gym membership discounts

Skip hire discounts

Flu jabs

Eyecare vouchers

Employee Assistance Programme

Confidential counselling

MyPerks Wellbeing Centre

Mental Health First Aiders

Enhanced maternity/paternity leave

Birthday off

Holiday trading scheme

Volunteer days

Collaboration with local charities

Regular My Voice surveys

Job summary

Reconomy Connect, Newark, seeks a proactive Customer Service Advisor to join our team. You will build relationships, resolve queries, and ensure accurate records using Salesforce.

The role is full-time, office-based in Newark, with a 40-hour week and occasional Saturday cover on rotation. You will work closely with suppliers and internal teams to deliver the best service while supporting company goals.

Qualifications

• Delivered outstanding customer service in a previous role.
• Ability to work independently and as part of a team.
• Grade C in Maths and English GCSE.
• IT skills including Word, Excel and PowerPoint.

Responsibilities

• Build and maintain relationships with our network of partners across the UK.
• Deal with customer queries through thorough investigation and recording in Salesforce.
• Deliver outstanding customer service with a proactive attitude and ownership.
• Manage daily workload with support from your manager and contribute to team success.
• Maintain customer records and service details in Salesforce.
• Negotiate with suppliers to secure competitive market rates and value for clients.

Skills

Customer service

Time management

Maths GCSE

English GCSE

MS Office

Education

GCSE Maths & English (Grade C)

Tools

Word

Excel

PowerPoint

Job description

Reconomy Connect, Newark, seeks a proactive Customer Service Advisor to join our team. You will build relationships, resolve queries, and ensure accurate records using Salesforce.

The role is full-time, office-based in Newark, with a 40-hour week and occasional Saturday cover on rotation. You will work closely with suppliers and internal teams to deliver the best service while supporting company goals.