Customer Services Executive

Reconomy; Newark on Trent; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Length of service rewards

Referral bonuses

MyPerks discounts

Cycle to Work scheme

Gym membership discounts

Skip hire discounts

Employee Assistance Programme

Enhanced maternity/paternity leave

Birthday off

Holiday trading scheme

My Voice surveys

Volunteering days

Job summary

Reconomy Connect, Newark, seeks a Customer Services Executive to build UK partner relationships, handle queries, and deliver proactive service. Office-based role; 40 hours/week, Mon-Fri with on-call on rotation.

You will manage records in Salesforce, negotiate with suppliers, and tailor waste solutions to client needs while aligning with company goals.

Qualifications

• Proven track record of delivering outstanding customer service.
• Ability to work independently and manage time while contributing to a team.
• GCSE grade C in Maths and English.
• IT skills including Word, Excel and PowerPoint.

Responsibilities

• Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.
• Deal with customer queries through thorough investigation and effective questioning, recording the process using Salesforce.
• Deliver outstanding customer service both internally and externally with a proactive attitude and ownership of tasks.
• Manage daily workload with regular one-to-ones with the direct manager and contribute to team success.
• Maintain customer records in Salesforce for accuracy and company-wide use.
• Negotiate with suppliers to secure competitive market rates and best-in-class service while protecting margins.
• Expand knowledge of client industries and waste sector to offer bespoke solutions aligned with client needs and plans.

Skills

Customer service

Time management

Communication

MS Office

Education

GCSE Maths & English

Tools

Word

Excel

PowerPoint

Job description

Customer Services Executive

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Newark

Reporting To: Rachael Foreman

Description

At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change.

As part of our experienced team in Newark, you'll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.

Why Join Us?

At Reconomy Connect, Newark, our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Reconomy Connect, Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About the role

Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.

Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.

Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on.

Manage your own daily workload with the support of regular one to ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.

Maintain customer records and service details using Salesforce so information is accurate and up to date and can be used effectively throughout the business.

Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.

You will gain and expand your knowledge of your client's industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.

This position is based in Newark, Nottinghamshire. As this is an office-based role, you will be required to live within a reasonable commuting distance and be able to attend the office each working day.

The role is full-time, working 40 hours per week, Monday to Friday, with additional Saturday and Bank Holiday cover required on a rota basis.

What we need from you

• Delivered outstanding customer service in a previous role.
• The ability to work on your own and manage your time whilst being an effective team member.
• Grade C in Math's & English GCSE.
• IT skills, being able to use Word, Excel, and PowerPoint.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change