Customer Success Exec: Grow Impact in PPE Solutions

RS UK & Ireland; Melton; On-site; GBP 22,000 - 32,000; Full time

Job summary

RS Group's RS Safety Solutions in Melton (Near Hull, East Yorkshire) is expanding its Customer Success team. We are seeking experienced customer service professionals looking for their next adventure!

You will provide excellent customer service with strong communication, manage orders in a timely manner, resolve delivery issues, and collaborate with colleagues to improve processes. Join a market-leading PPE supplier focused on service and growth.

Qualifications

• Experience within a customer service environment.
• Excellent communication both face-to-face and verbal.
• Ability to prioritise and multi-task in a busy environment.
• Strong team player.
• A desire to look for opportunities to improve and collaborate.
• Computer literate.

Responsibilities

• Provide excellent customer service with a strong emphasis on communication.
• Proactively manage customer orders in a timely manner.
• Deal with delivery disputes and invoice queries; raise returns where needed.
• Collaborate with the team on daily tasks and continuous improvements.
• Ensure deadlines are met and contribute to a culture of service.

Skills

customer service

communication

multi-tasking

team player

improvement mindset

computer literacy

Job description

RS Group's RS Safety Solutions in Melton (Near Hull, East Yorkshire) is expanding its Customer Success team. We are seeking experienced customer service professionals looking for their next adventure!

You will provide excellent customer service with strong communication, manage orders in a timely manner, resolve delivery issues, and collaborate with colleagues to improve processes. Join a market-leading PPE supplier focused on service and growth.