Customer Success Coordinator (Packaging & E‑commerce)

Allscreens Nationwide Ltd; Milton Keynes; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

Contributory pension scheme

Free parking

Volunteer day

Employee discount scheme

Job summary

Macfarlane Packaging, based at our Milton Keynes site, is seeking a fast-paced Customer Service Coordinator to be the primary contact for a portfolio of customers. You will manage enquiries, support sales order processing, chase orders and coordinate with logistics, procurement and courier teams to meet delivery commitments.

The role develops strong relationships with customers and colleagues, expanding product knowledge and admin skills within a friendly, collaborative team.

Qualifications

• Demonstrable experience within a fast-paced customer service or similar role.
• Excellent customer service skills and a genuine customer-first approach.
• Strong written and verbal communication skills.
• Experience using CRM systems and ability to learn new systems quickly.

Responsibilities

• Act as a key point of contact for customer accounts, providing responsive and professional support throughout the customer journey.
• Maintain regular contact with customers to understand their needs and ensure high service standards.
• Handle incoming and outgoing calls, resolving customer queries and keeping customers informed of progress.
• Process sales orders and undertake associated administration accurately and efficiently.
• Proactively chase customer orders and liaise with internal teams to ensure requirements and delivery commitments are met.
• Work closely with logistics, procurement and courier partners to coordinate fulfilment and resolve delivery or service issues.
• Develop a strong understanding of our product range, internal processes and administration systems.
• Maintain accurate and up-to-date customer information and activity on our CRM system.
• Investigate and process customer credits where appropriate.
• Build effective working relationships across the wider business to ensure a joined-up customer experience.

Skills

Customer service

Communication

Telephone manner

CRM experience

Organisational skills

Tools

CRM software

Job description

Macfarlane Packaging, based at our Milton Keynes site, is seeking a fast-paced Customer Service Coordinator to be the primary contact for a portfolio of customers. You will manage enquiries, support sales order processing, chase orders and coordinate with logistics, procurement and courier teams to meet delivery commitments.

The role develops strong relationships with customers and colleagues, expanding product knowledge and admin skills within a friendly, collaborative team.