Sales Administrator - Customer-Centric Quotations & Orders

Macfarlane Packaging; Grantham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Additional Holiday Purchasing Scheme

Contributory pension scheme

Free parking at most sites

Annual Volunteering Day

Employee Assistance Programme

Training and progression opportunities

Employee discount scheme

Health benefits option

Job summary

Macfarlane Packaging in Grantham is seeking a dedicated Sales Administrator to support customers and external sales colleagues. You will manage enquiries, process orders, and prepare quotations from initial contact to fulfilment.

The role focuses on order processing, accurate record keeping in Microsoft Dynamics, and close collaboration with Production, Procurement and Logistics to ensure timely delivery. Opportunities to upsell and grow commercial skills exist.

Qualifications

• Experience in customer service or sales administration.
• Strong organisational skills and attention to detail.
• Proactive, dependable with good written communication.
• Able to handle multiple orders and enquiries simultaneously.

Responsibilities

• Manage daily customer enquiries via email and phone.
• Process orders accurately and maintain records in systems.
• Prepare quotations and supporting documents.
• Coordinate with Production, Procurement and Logistics.
• Support sales colleagues with account administration and updates.
• Address delays or changes and keep customers informed.

Skills

Customer service

Sales administration

Organisational skills

Attention to detail

Microsoft Office

CRM systems

Professional phone manner

Tools

Microsoft Dynamics

Job description

Macfarlane Packaging in Grantham is seeking a dedicated Sales Administrator to support customers and external sales colleagues. You will manage enquiries, process orders, and prepare quotations from initial contact to fulfilment.

The role focuses on order processing, accurate record keeping in Microsoft Dynamics, and close collaboration with Production, Procurement and Logistics to ensure timely delivery. Opportunities to upsell and grow commercial skills exist.