Internal Sales Coordinator

Macfarlane Packaging; Heywood; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days annual leave (27 with service)

Bank holidays

Annual leave purchase scheme

Contributory pension

Employee assistance programme

Training & development

Employee discount scheme

Volunteering day

Eye tests / glasses support

Mobile discount scheme

Job summary

Macfarlane Packaging in Heywood is seeking an Internal Sales Coordinator to support a proactive new business sales function within our Heywood sales team. You will drive outbound activity, manage opportunities, and maintain strong customer engagement from enquiry to order fulfilment.

You will work closely with our regional Business Development Managers, handling CRM records and collaborating with procurement and logistics to ensure a seamless customer experience.

Qualifications

• 12+ months in outbound B2B sales or sales support role
• Experience with proactive sales environment and opportunity generation
• Confident telephone manner with inbound/outbound calls
• Strong communication and relationship-building skills
• Organisational skills to manage multiple priorities

Responsibilities

• Support Business Development Managers with day-to-day sales activity and pipeline management
• Proactively contact potential and dormant accounts to generate opportunities
• Follow up on quotations and marketing leads to maximise conversions
• Use CRM to manage customer data, opportunities and reporting
• Process orders accurately while ensuring high levels of customer service
• Collaborate with procurement and logistics to ensure smooth fulfilment

Skills

Outbound B2B sales

Sales support coordination

CRM management

Microsoft Office

Telephone communication

Tools

Microsoft Dynamics CRM

Microsoft Office

Job description

Internal Sales Coordinator Support a high-growth new business sales team within a market-leading packaging business Location: Heywood Distribution Park Salary: Up to £32,000 (depending on experience) plus bonus/OTEPackage: Flexible benefits package including up to 27 days holiday (plus bank holidays & annual leave purchase scheme)Hours: 37.5 hours per week, Monday-FridaySector: Packaging Distribution & Solutions

Protecting what matters, together We’re dedicated to protecting what matters most - our people, our customers, our communities and the environment.

At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can build a career that grows.

With over 75 years of industry expertise, we combine the stability of an established market leader with the pace and ambition of a business focused on continual growth. Our environment is fast-moving, commercially driven and highly customer-focused - offering genuine opportunities for development and progression.

If you enjoy working proactively, thrive in a sales-led environment, and want to be part of a team focused on winning and growing business, this could be an excellent opportunity for you.

The Internal Sales Coordinator Role This is a commercially focused sales support position working closely alongside our regional Business Development Managers within our Heywood sales team.

Supporting a highly proactive new business sales function, you will play a key role in helping to drive territory growth across the Lancashire and North Manchester region. Your role will combine traditional sales coordination responsibilities with more proactive commercial activity, helping to generate opportunities, support pipeline development, reactivate dormant accounts, and maintain excellent customer engagement throughout the sales process. There will be plenty of outbound sales activity and appointment setting.

Working collaboratively with internal departments including procurement, logistics and customer services, you will help ensure a seamless customer experience from initial enquiry through to order fulfilment and ongoing account development.

Alongside supporting sales administration and CRM management, you will also undertake proactive outbound contact with prospective, existing and lapsed customers - helping to maximise sales opportunities and support the wider growth strategy of the region.

Key Responsibilities

• Support the Business Development Managers with day-to-day sales activity, pipeline management and territory planning
• Proactively contact prospective, dormant and underutilised accounts to identify sales opportunities and generate customer engagement
• Follow up quotations, enquiries, marketing leads and sales campaigns to maximise conversion opportunities
• Utilise CRM (Microsoft Dynamics) to accurately manage customer records, opportunities, pipeline activity and reporting
• Process customer orders and enquiries accurately and efficiently whilst maintaining excellent levels of customer service
• Work collaboratively with procurement and logistics teams to ensure smooth order fulfilment and customer satisfaction
• Support account development activity through proactive communication and relationship management
• Assist in identifying opportunities for up‑selling and cross‑selling across the wider product portfolio
• Maintain strong administrative accuracy across all aspects of the sales process

What You Will Bring

Essential:

• Minimum of 12 months’ experience within an outbound B2B sales/business development coordination, internal sales, customer account management or sales support role
• Experience working within a proactive sales environment involving outbound customer contact and opportunity generation
• Confident telephone manner with experience handling both inbound enquiries and outbound customer calls
• Strong communication and relationship-building skills with a professional and engaging approach
• Excellent organisational skills with the ability to manage multiple priorities in a fast‑paced environment
• Strong IT skills including Microsoft Office and CRM systems
• Positive, team‑oriented approach with strong attention to detail and commercial awareness

Desirable:

• Previous experience supporting field‑based Business Development Managers or external sales teams
• Experience working within packaging, distribution, wholesale or other fast‑paced consumable product sectors
• Familiarity with Microsoft Dynamics CRM
• Experience supporting new business activity, account reactivation campaigns or lead generation initiatives

What You Will Get

• 25 days annual leave (rising to 27 with service) plus all public/bank holidays
• Additional holiday purchase scheme
• Contributory pension schemeEmployee assistance programme to support wellbeing
• Extensive training and development opportunities
• Employee discount scheme (retail and leisure)
• Annual paid volunteering day
• Simply Health/Dental or BUPA options (role dependent)
• Enhanced HR policies and long service awards
• Charitable giving options
• Financial support with eye tests and glasses (DSE users)
• EE mobile discount scheme

Your Future With Us At Macfarlane Group, we actively support career progression and internal mobility. This role offers excellent long‑term development opportunities within sales, account management and commercial operations. You’ll benefit from structured training, ongoing mentoring and access to both internal and external development programmes designed to help you grow your career within a successful national business.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation.

Should you require any support or adjustments during the recruitment process, please email our recruitment team directly.

No recruitment agencies please