Customer Experience Coordinator – Fast-Paced E‑commerce

Macfarlane Packaging; Milton Keynes; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Annual volunteering day

Employee Assistance Programme

Training and development opportunities

Employee discount scheme

Company pension

Zusammenfassung

Macfarlane Packaging in Milton Keynes is seeking a Customer Service Coordinator to join the growing online division. You will be the primary contact for a portfolio of customers, managing enquiries, processing orders, and coordinating with logistics to meet delivery commitments.

The role requires a customer-first mindset, excellent communication, and the ability to work collaboratively across teams in a busy environment. A strong grounding in CRM usage and order processing is essential.

Qualifikationen

• Experience in fast-paced customer service environments.
• Strong communication skills, both written and verbal.
• Experience processing sales orders and related admin tasks.
• Proficiency with CRM systems and learning new software quickly.
• Ability to manage multiple priorities and maintain accuracy.

Aufgaben

• Act as a key contact for customer accounts and provide responsive support.
• Maintain regular contact with customers to understand needs and uphold service standards.
• Handle incoming/outgoing calls and resolve queries; keep customers informed.
• Process sales orders and related administrative tasks accurately.
• Chase orders and coordinate with internal teams for delivery commitments.
• Work with logistics, procurement and courier partners to resolve issues.
• Develop understanding of products, processes and CRM usage.
• Keep customer data up to date in the CRM system.
• Investigate and process customer credits where appropriate.

Kenntnisse

Customer service experience

Telephone manner

Written communication

Order processing

Organisational skills

Tools

CRM systems

Jobbeschreibung

Macfarlane Packaging in Milton Keynes is seeking a Customer Service Coordinator to join the growing online division. You will be the primary contact for a portfolio of customers, managing enquiries, processing orders, and coordinating with logistics to meet delivery commitments.

The role requires a customer-first mindset, excellent communication, and the ability to work collaboratively across teams in a busy environment. A strong grounding in CRM usage and order processing is essential.