Customer Success Coordinator - Hybrid, Early Friday Finish

Select Recruitment Specialists Ltd; Bar Hill; Hybrid; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Early finish on Fridays

Training and progression reviews

Job summary

Select Recruitment Specialists Ltd is recruiting a Customer Success Coordinator for a respected UK manufacturer. You will work alongside Area Account Managers to support customers from first enquiry through installation and beyond, ensuring they maximise value from products and services.

The role is hybrid with office-based work for the first 12 weeks, then one office day per week. You will receive full training, regular reviews and clear progression paths.

Qualifications

• Experience in B2B customer service preferred.
• Strong time management and attention to detail.
• Proficient in Salesforce or Oracle.
• Willingness to take ownership and adapt to change.

Responsibilities

• Manage capital equipment enquiries from first contact through to installation.
• Administer service contracts.
• Handle inbound customer calls and resolve issues to maintain 90% monthly answer rate.
• Conduct onboarding and satisfaction calls and follow up on feedback.
• Maintain data accuracy in Salesforce and Oracle; spot sales opportunities.
• Liaise with Account Managers and project engineers on order reviews.

Skills

Customer service

Time management

Organisation

Communication

CRM/ERP experience

Education

Customer service qualification (desirable)

Tools

Salesforce

Oracle

Job description

Select Recruitment Specialists Ltd is recruiting a Customer Success Coordinator for a respected UK manufacturer. You will work alongside Area Account Managers to support customers from first enquiry through installation and beyond, ensuring they maximise value from products and services.

The role is hybrid with office-based work for the first 12 weeks, then one office day per week. You will receive full training, regular reviews and clear progression paths.