Customer & Sales Support Coordinator

Oyster Recruitment Ltd; Andover; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

23 days holiday

Company pension

Free on-site parking

Modern facilities

Quarterly growth bonus

Personal growth and development

Job summary

Oyster Recruitment Ltd is seeking a commercially minded Customer & Sales Support Coordinator to act as the pivotal link between customers, the sales team and operations. You will manage enquiries, process orders, support sales activities and help grow existing and new business, delivering outstanding service.

The role focuses on building relationships, spotting opportunities, and coordinating with multiple internal teams to ensure smooth order handling and customer success.

Qualifications

• Experience in customer service, sales support, account coordination or a similar role.
• Confident communication and telephone skills.
• Strong organisation and attention to detail.
• Commercial awareness and the ability to spot opportunities.
• A proactive, customer focused approach.
• Strong problem solving and relationship building skills.
• Good IT skills, including CRM experience.
• Ability to manage priorities and take ownership.

Responsibilities

• Manage customer enquiries, orders and requests.
• Build strong relationships with existing and prospective customers.
• Support the sales team with quotations, proposals, samples and trials.
• Follow up enquiries and sales opportunities.
• Identify opportunities to grow and develop customer accounts.
• Process orders and maintain accurate CRM records.
• Coordinate with sales, operations, finance and logistics teams.
• Handle customer queries and complaints through to resolution.
• Support customer onboarding and account development.
• Prepare reports and share customer feedback.

Skills

Customer service

Sales support

Account coordination

Communication skills

Organisation

Commercial awareness

Proactive approach

Problem solving

Time management

Tools

CRM software

Job description

Are you a commercially minded customer service or sales support professional who enjoys building relationships and spotting opportunities?

Our client is looking for a Customer & Sales Support Coordinator to play a key role in supporting customers, assisting the sales team and helping to develop existing and new business.

This is a varied role where you will be the first point of contact for customers and the essential link between the sales team and operations. You'll manage enquiries, process orders, support sales activities and identify opportunities to grow customer accounts and delivering excellent customer service.

What You'll Be Doing

• Manage customer enquiries, orders and requests
• Build strong relationships with existing and prospective customers
• Support the sales team with quotations, proposals, samples and trials
• Follow up enquiries and sales opportunities
• Identify opportunities to grow and develop customer accounts
• Process orders and maintain accurate CRM records
• Coordinate with sales, operations, finance and logistics teams
• Handle customer queries and complaints through to resolution
• Support customer onboarding and account development
• Prepare reports and share customer feedback

Who They're Looking For

• Experience in customer service, sales support, account coordination or a similar role
• Confident communication and telephone skills
• Strong organisation and attention to detail
• Commercial awareness and the ability to spot opportunities
• A proactive, customer focused approach
• Strong problem solving and relationship building skills
• Good IT skills, including CRM experience
• Ability to manage priorities and take ownership

Key Benefits

• 23 days holiday plus bank holidays (increasing with service)
• Company pension
• Free on-site parking
• Modern facilities with a friendly and supportive team culture
• Quarterly company growth bonus scheme
• Opportunities for continuous personal growth and development

Great customer relationships don't happen by accident. If you're proactive, commercially minded and enjoy turning conversations into opportunities, we want to hear from you