Customer Operations Specialist

Toshiba Europe Ltd; Blackwater; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Training and development opportunities

Internal training support

Job summary

Toshiba Europe Ltd in the United Kingdom is seeking an organized administrator to join the Operations team. You will handle sales order processing, input orders, and ensure product movement, collections, installations and training are scheduled and managed with internal channels and our partners.

You will work with a range of internal software systems, communicate with sales, technical teams and external customers and logistics partners, and manage multiple tasks with attention to detail.

Qualifications

• Proven administrative experience in a commercial business environment.
• Strong customer service and communication skills.
• Excellent attention to detail.
• Ability to manage multiple tasks/projects concurrently.
• Experience in managing expectations both internally and externally.
• Experience of working with a variety of different software systems.
• Understanding and following set processes.
• Commercial acumen; able to understand the business impact of a situation and prioritise and communicate accordingly.
• Problem solving skills.
• Good working knowledge of MS Office/Office365.
• Ability to work independently and manage priorities with minimal supervision.

Responsibilities

• Provide administrative support for sales order processing, inputting order information.
• Coordinate product moves, collections, installations and training with logistics partners and internal teams.
• Communicate with sales, technical teams, customers and third-party logistics partners to keep processes documented and updated.
• Manage workload and priorities, taking ownership from order through to completion.

Skills

Administrative experience

Customer service

Attention to detail

Multitasking

Communication skills

Problem solving

MS Office/Office365

Independent working

Proactive task management

Tools

Internal software systems

Job description

Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business?

An excellent opportunity has arisen for an organised administrator to join our Operations team.

Managing a set of key customers, this role will involve administrative support of all sales order processing activity including inputting order information, and ensuring our product moves, collections and supporting installations and training are scheduled and managed seamlessly via internal channels and our delivery, logistics and warehousing partners.

Working alongside a supportive team, you will be using a range of internal software systems, as well as communicating with a broad range of teams internally and externally, from sales to technical, and 3rd parties such as customers and logistics partners.

The role requires strong administrative skills and the ability to manage multiple tasks or projects concurrently. There is also a real focus on customer support and communication and attention to detail is key, to ensure each step of the process is documented and updated for all involved.

Whilst you will be fully supported by the wider Operations team, the successful candidate must also be comfortable working independently, managing their own workload, prioritising tasks and taking ownership of customer requirements from order through to completion.

The successful candidate will be provided with the training and support required to learn our systems and processes, as well as longer term development opportunities.

Hybrid working is available following completion of the initial training and onboarding period, subject to business requirements and performance.

The successful candidate will be provided with the training and support required to learn our systems and processes, as also longer term development opportunities.

To Be Suitable, You Must Have

• Proven administrative experience in a commercial business environment
• Strong customer service and communication skills
• Excellent attention to detail
• Ability to manage multiple tasks/projects concurrently
• Experience in managing expectations both internally and externally
• Experience of working with a variety of different software systems
• Understanding and following set processes
• Commercial acumen; able to understand the business impact of a situation and prioritise and communicate accordingly
• Problem solving skills
• Good working knowledge of MS Office/Office365
• Ability to work independently and manage priorities with minimal supervision
• Self-motivated with a proactive approach to problem solving and task management

The salary on offer is dependent upon experience.