Customer Onboarding & Order Coordinator

Tennial Personnel; Clopton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Tennial Personnel Ltd is seeking an organised Customer Onboarding & Order Coordinator in Clopton. You will manage customer orders from handover through manufacturing, delivery, installation and aftercare, acting as the main point of contact.

The role requires experience in customer service and administration, with an understanding of mechanical, electrical or technical equipment. This temporary-to-permanent position offers progression after 12 weeks and potential permanent consideration.

Qualifications

• Experience in customer service, order processing, sales administration or coordination.
• Knowledge of mechanical, electrical or technical products is advantageous.
• Strong organisational skills with keen attention to detail.
• Confident communication and ability to build customer relationships.
• Ability to handle multiple orders and meet deadlines.
• Proactive problem-solving and good IT skills.

Responsibilities

• Manage new client onboarding and project orders from handover to completion.
• Process repeat orders for manufactured equipment with accurate specs.
• Serve as main contact for customers; provide regular updates and answer queries.
• Coordinate with Sales, Manufacturing, Service and logistics teams to progress orders.
• Arrange deliveries, installations and customer training when required.
• Monitor progress and lead times; advise customers of updates.

Skills

Customer service

Order processing

Coordination

Sales administration

MS Office

Education

Business administration or engineering qualification

Tools

Dynamics 365

Odoo

Job description

Tennial Personnel are actively searching for an organised, confident and customer-focused Customer Onboarding & Order Coordinator to join our client, a manufacturing business based in Clopton. This opportunity would suit someone with previous customer service and administrative experience, ideally supported by an understanding of mechanical, electrical or technical equipment.

The successful candidate will be responsible for managing customer orders from the initial handover and onboarding stages through to manufacturing, delivery, installation and aftercare. Acting as the main point of contact, you will work closely with the Sales, Manufacturing and Service teams to ensure orders progress smoothly, customer expectations are managed and a consistently high level of service is delivered.

The role is available on a temporary-to-permanent basis, with the opportunity to become permanent following 12 successful working weeks. Direct permanent applications will also be considered, with the contract arrangement dependent on the successful applicant.

Working hours are Monday to Thursday, 8:45am–5:00pm, and Friday, 9:00am–4:00pm.

Key Responsibilities:

• Manage new customer onboarding and coordinate project orders from initial handover through to completion.
• Process repeat orders for manufactured equipment, ensuring all specifications, quantities and customer requirements are accurate.
• Act as the main point of contact for customers, providing regular updates and responding to any queries.
• Liaise with Sales, Manufacturing, Service and logistics teams to ensure orders progress efficiently.
• Coordinate deliveries, installations and customer training where required.
• Monitor manufacturing progress and lead times, keeping customers informed of any updates or changes.
• Carry out aftercare follow-ups following installation and assist with resolving any issues that arise.
• Maintain accurate customer records, order information and action lists using internal systems.
• Identify opportunities to promote maintenance plans and equipment financing where appropriate.
• Support the development and improvement of internal processes, checklists and customer onboarding procedures.

Skills Required

• Previous experience in a customer service, order processing, sales administration or coordination role.
• Good understanding of mechanical, electrical or technical products and equipment.
• Strong organisational skills, with excellent attention to detail.
• Confident communication skills and the ability to build positive customer relationships.
• Ability to manage multiple orders and priorities while ensuring deadlines are met.
• A proactive approach to problem-solving and handling customer queries.
• Good IT skills, including Microsoft Office and experience using business systems.
• A reliable, professional and flexible approach, with the ability to work effectively as part of a team.

Qualifications Required

• Previous experience within manufacturing, engineering, industrial equipment or B2B distribution would be advantageous.
• Experience coordinating customer orders, deliveries, installations or onboarding processes.
• An understanding of mechanical or electrical products and technical specifications.
• Familiarity with CRM or ERP systems, such as Odoo or Microsoft Dynamics 365.
• Experience promoting maintenance plans, service contracts or equipment financing.
• Relevant qualifications in business administration, engineering or a related field would be beneficial, but are not essential.

Keywords

• Account Management
• Customer Service
• Administration
• Operations