Customer Success Management Associate (German Speaking)

Hackajob Ltd; Warrington; On-site; GBP 45,000 - 75,000; Full time

Job summary

Moody's Corporation, in partnership with hackajob, seeks a Customer Success professional based in the UK. You will be accountable for your customers' overarching success throughout the lifecycle, including adoption, account health and retention at scale.

You will act as trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more. English and German communication is required, with travel up to 25% of the time.

Qualifications

• Undergraduate/first-level degree required, preferably with coursework in business, economics, finance, marketing or related fields.
• Excellent verbal/written communication and presentation skills in English and German.
• Experience creating and leading scalable client-focused communications or campaigns.

Responsibilities

• Be accountable for customers' overarching success throughout the lifecycle, including adoption, account health and retention at scale.
• Act as trusted advisor, sharing industry best practices and resources such as training, webinars, and product updates.
• Lead engagements including hosting webinar-style training and empowering customers at scale with resources.
• Build cross-functional partnerships and contribute customer-centric ideas to improve efficiency.
• Organise and lead onboarding, kickoff, status calls and strategic sessions.
• Collaborate to create and maintain training resources for end users.
• Monitor and analyse customers' usage of the product and present recommendations.
• Identify opportunities and risks within the assigned customer base; maintain product knowledge.

Skills

Customer success

Account management

English & German

Presentations

Regulatory compliance

Travel up to 25%

AI awareness

Education

Undergraduate degree

Job description

hackajob is partnering directly with Moody's Corporation to hire for this role.

At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal/written communication and presentation skills in English and German
• Experience in creating and leading scalable client focused communications or campaigns preferred
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
• Ability to travel as needed (up to 25% of the time)
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Undergraduate/first-level degree (e.g., Bachelors degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

• Be accountable for your customers overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyse customers usage of our product
• Present utilisation information to clients with recommendations to optimize their results
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training and lunch and learn style engagements
• Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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