Bilingual Customer Success Associate - AI-Driven Growth

Moody's Corporation; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Moody's Corporation in Manchester is seeking an experienced Customer Success professional to own the lifecycle of client relationships, ensuring adoption and retention at scale. You will serve as a trusted advisor, sharing best practices and coordinating webinars, training sessions, and product updates to drive client value.

The role emphasizes cross-functional collaboration, creating scalable resources for end users, and proactive identification of opportunities and risks while maintaining deep

Qualifications

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles.
• Ability to work both independently and within a team environment, with high attention to detail.
• Excellent verbal/written communication and presentation skills in English and Spanish or French.
• Experience in creating and leading scalable client focused communications or campaigns preferred.
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred.
• Ability to travel as needed (up to 25% of the time).
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Responsibilities

• Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale.
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more.
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources.
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness.
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions.
• Collaborate with team members to create and maintain training resources for end users.
• Monitor and analyse customer’s usage of our product.
• Present utilisation information to clients with recommendations to optimize their results.
• Identify and track opportunities and risks within assigned customer base.
• Maintain strong product knowledge for training, usage and client satisfaction.
• Help to upskill colleagues through product training and
• lunch and learn
• style engagements
• Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

Skills

Customer success

Account management

Pre-sales

Customer support

Communication skills

Bilingual English/Spanish

Travel up to 25%

AI understanding

Education

Undergraduate degree

Job description

Moody's Corporation in Manchester is seeking an experienced Customer Success professional to own the lifecycle of client relationships, ensuring adoption and retention at scale. You will serve as a trusted advisor, sharing best practices and coordinating webinars, training sessions, and product updates to drive client value.

The role emphasizes cross-functional collaboration, creating scalable resources for end users, and proactive identification of opportunities and risks while maintaining deep