Customer Success Associate — FMCG Insights & ROI

NielsenIQ; England; Hybrid; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ in the United Kingdom is seeking a Customer Success Junior Consultant to support Silver/Gold NSM clients in the grocery sector, understanding objectives and investments to identify unmet needs and sales opportunities.

You will strengthen relationships, increase client ROI across Retail Measurement Service and Consumer Panel Service, and promote NielsenIQ tools with senior guidance. Hybrid role with growth in AI and strategic client engagements.

Qualifications

• Extensive experience analysing data in an FMCG environment.
• Strong planning and servicing skills.
• Experience working with clients to solve business issues.
• Excellent communication, presentation and interpersonal skills.
• Demonstration of designing solutions to client business issues.
• Consultative working style.
• Proven track record of delivering success through others.
• Ability to build strong networks internally and with clients.

Responsibilities

• Serves as the relationship owner within Customer Success for less complex but strategically important clients.
• Collaborate with Senior Consultant to form networks of relationships to maximise opportunities.
• Leads Joint Business Plan process and aligns customer objectives, defines success, and integrates analytics and data quality.
• Leads Quantified Business Opportunity and Client Review process focusing on service delivery and ROI.
• Coaches industry analysts to deliver Full View and outcomes.
• Leads AI transformation by driving Arthur Analyst adoption with clients and internal teams.
• Leverages NielsenIQ tools to advance customer objectives through thought leadership and execution.
• Acts as Voice of Customer ensuring needs are met by relevant teams.

Skills

FMCG data analysis

Client relationship management

NPS improvement

Business communication

Strategic thinking

Cross-functional collaboration

Presentations

Job description

NielsenIQ in the United Kingdom is seeking a Customer Success Junior Consultant to support Silver/Gold NSM clients in the grocery sector, understanding objectives and investments to identify unmet needs and sales opportunities.

You will strengthen relationships, increase client ROI across Retail Measurement Service and Consumer Panel Service, and promote NielsenIQ tools with senior guidance. Hybrid role with growth in AI and strategic client engagements.