Junior Consultant, Customer Success & Growth (FMCG)

NielsenIQ; Oxford; Hybrid; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ seeks a Customer Success Junior Consultant to work closely with less complex but strategically important clients in the Grocery sector, understanding their objectives and identifying sales opportunities for our account development teams.

You will maintain and enhance client relationships, increase NPS, and drive adoption of NielsenIQ tools to improve ROI across Retail Measurement Service and Consumer Panel Service, supported by a Senior Consultant.

Qualifications

• Extensive experience of analysing data in an FMCG environment.
• Strong planning and servicing skills.
• Excellent communication, presentation and interpersonal skills.
• Experience collaborating with clients to solve business issues.
• Consultative style of working.
• Proven track record of delivering success through others.
• Ability to build networks and relationships, internally and with clients.

Responsibilities

• Serves as the relationship owner within Customer Success to manage less complex but strategically important clients and execute critical communications.
• Collaborate with Senior Consultant to strategize forming the network of effective relationships at all levels to maximize business opportunities.
• Leads Joint Business Plan process and aligns customer objectives, defines and tracks success and service elements.
• Leads Quantified Business Opportunity and Client Review process focusing on ROI and customer priorities.
• Coaches the industry insight analyst to deliver the FullView and outcomes.
• Lead the AI transformation by driving AI Arthur Analyst adoption and manages NPS process and client satisfaction.
• Utilizes NielsenIQ tools to advance customer objectives through strategic thought leadership.
• Acts as Voice of Customer ensuring client needs are met by appropriate teams.

Skills

Communication

Presentation

Interpersonal skills

Planning

Servicing skills

Consultative style

Networking

Job description

NIQ seeks a Customer Success Junior Consultant to work closely with less complex but strategically important clients in the Grocery sector, understanding their objectives and identifying sales opportunities for our account development teams.

You will maintain and enhance client relationships, increase NPS, and drive adoption of NielsenIQ tools to improve ROI across Retail Measurement Service and Consumer Panel Service, supported by a Senior Consultant.