FMCG Customer Success Lead - ROI & Strategy

NielsenIQ; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Flexible working environment

Learning & Development

Great team culture

Job summary

NielsenIQ is seeking a Customer Success Consultant Lead to work closely with FMCG clients, understanding their objectives and investments, and identifying sales opportunities. You will maintain and enhance client relationships, drive adoption of NielsenIQ tools, and lead strategic service delivery in Joint Business Plans and ROI-focused reviews.

You will collaborate with analytic teams across the business, develop thought leadership on market trends, and ensure client satisfaction through

Qualifications

• Extensive experience analysing data in an FMCG environment.
• Strong planning and servicing skills.
• Experience working with clients to solve business issues.
• Excellent communication, presentation and interpersonal skills.
• Demonstrated ability to design solutions to client business issues.

Responsibilities

• Serves as the relationship owner within Customer Success to manage client relationships and critical communications.
• Builds a network of effective relationships at all levels to maximise business opportunities.
• Leads Joint Business Plan process and aligns customer objectives, defines delivery elements and ways of working with the customer.
• Leads Quantified Business Opportunity and Client Review focusing on ROI, priorities, NPS and updating the Joint Business Plan.
• Leads and owns the NPS process to maximise client satisfaction through measurement and feedback.
• Leverages NielsenIQ tools to advance customer opportunities through strategic thought leadership and execution.
• Identifies opportunities in day-to-day engagements and handoffs to Account Development.
• Acts as Voice of Customer ensuring client needs are met by appropriate teams.

Skills

Data analysis

FMCG experience

Planning

Client servicing

Communication

Job description

NielsenIQ is seeking a Customer Success Consultant Lead to work closely with FMCG clients, understanding their objectives and investments, and identifying sales opportunities. You will maintain and enhance client relationships, drive adoption of NielsenIQ tools, and lead strategic service delivery in Joint Business Plans and ROI-focused reviews.

You will collaborate with analytic teams across the business, develop thought leadership on market trends, and ensure client satisfaction through