Junior Consultant

SmartRecruiters, Inc.; Oxford; Hybrid; GBP 36,000 - 43,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ seeks a Customer Success Junior Consultant to work closely with less complex but strategically important clients in the Grocery sector, understanding their objectives and identifying sales opportunities for our account development teams.

You will maintain and enhance client relationships, increase NPS, and drive adoption of NielsenIQ tools to improve ROI across Retail Measurement Service and Consumer Panel Service, supported by a Senior Consultant.

Qualifications

• Extensive experience of analysing data in an FMCG environment.
• Strong planning and servicing skills.
• Excellent communication, presentation and interpersonal skills.
• Experience collaborating with clients to solve business issues.
• Consultative style of working.
• Proven track record of delivering success through others.
• Ability to build networks and relationships, internally and with clients.

Responsibilities

• Serves as the relationship owner within Customer Success to manage less complex but strategically important clients and execute critical communications.
• Collaborate with Senior Consultant to strategize forming the network of effective relationships at all levels to maximize business opportunities.
• Leads Joint Business Plan process and aligns customer objectives, defines and tracks success and service elements.
• Leads Quantified Business Opportunity and Client Review process focusing on ROI and customer priorities.
• Coaches the industry insight analyst to deliver the FullView and outcomes.
• Lead the AI transformation by driving AI Arthur Analyst adoption and manages NPS process and client satisfaction.
• Utilizes NielsenIQ tools to advance customer objectives through strategic thought leadership.
• Acts as Voice of Customer ensuring client needs are met by appropriate teams.

Skills

Communication

Presentation

Interpersonal skills

Planning

Servicing skills

Consultative style

Networking

Job description

The Customer SuccessJuniorConsultant will be working very closely withless complex but strategically important clients(Silver/Gold NSM clients)in Grocery industryto have a rigorous understanding of their business,objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs andidentifysales opportunities to pass to our account development associates.

You willbe responsible formaintainingand/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption ofNielsenIQtools & capabilities.

You willleveragethe breadth ofNielsenIQ'sproduct portfolio by developing strong relationships with analytic associates across our business.Identifyopportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.

You will be supported by Senior Consultantwho will guide you through the NPS, JBP and Lead Generation processes and lean in on strategic communications.

Salary: 36400 GBP to 43000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equityconsiderations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

RESPONSIBILITIES

• Serves as the relationship owner within Customer Success to manage less complex but strategically important clients and execute critical communications
• Work in collaboration with Senior Consultant to strategizeforming thenetwork of effective and meaningful relationships at all levels to maximize business opportunities
• Leads Joint Business Plan process and is accountable foridentifyingand aligning customerobjectives,definingand tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
• Coaching the industry insight analyst to deliver theFullViewand outcomes
• Lead the AI transformation by driving AI Arthur Analyst adoption internally and externally with clients. Leads and owns NPS process,frequentlyand consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
• Leverages existingNielsenIQtools to advance Customer businessobjectivesthrough strategic thought leadership and flawless execution. Responsible foridentifyingopportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
• Acts as Voice of Costumer ensuring client needs are being met by theappropriate teams–whether this is data quality escalation or a reporting need. For more senior escalations supported by Senior Consultant who overlooks the relationships for the wider set of customers (Platinum/Gold/Silver NSM clients).

REQUIREMENTS

• Extensive experience ofanalysingdata in an FMCG environment
• Strong planning and servicing skills
• Experience of working with clients to solve business issues
• Excellent communication,presentationand interpersonal skills
• Demonstration of how to design solutions to answer client business issues
• A consultative style of working
• A proventrack recordof delivering success through others
• Ability to build strong networks and relationships, internally and with clients

#LI-Hybrid

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms, NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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