Customer Success Advocate — Orders & Enquiries

Camira; Leeds; On-site; GBP 21,000 - 32,000; Full time

Job summary

Camira is seeking a customer service professional to manage order entry, enquiries, and discrepancies, acting as the customer’s advocate to deliver world-class service. You will handle communications, ensure timely order processing, and maintain strong customer relationships to optimise lead times and satisfaction.

The role emphasizes collaboration with internal teams, problem-solving, and continuous improvement to enhance service quality and cross-selling opportunities, in a fast-paced

Qualifications

• Adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
• Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
• Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
• Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
• Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
• Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture
• Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
• Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf
• Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
• A natural troubleshooter, collaborative in solving issues for your customer
• Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction
• Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.

Responsibilities

• To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
• Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
• Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
• Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
• Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
• Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture
• Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
• Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf
• Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
• A natural troubleshooter, collaborative in solving issues for your customer
• Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction
• Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.

Job description

Camira is seeking a customer service professional to manage order entry, enquiries, and discrepancies, acting as the customer’s advocate to deliver world-class service. You will handle communications, ensure timely order processing, and maintain strong customer relationships to optimise lead times and satisfaction.

The role emphasizes collaboration with internal teams, problem-solving, and continuous improvement to enhance service quality and cross-selling opportunities, in a fast-paced