Customer Success Advocate & Order Specialist

Camira; Lower Hopton; On-site; GBP 21,000 - 32,000; Full time

Job summary

Camira is seeking a proactive Customer Service / Order Management professional to support order entry, enquiry handling and discrepancy resolution. You will act as the customer’s advocate, ensuring timely responses and accurate lead times while maintaining high service standards.

In this role you will build strong relationships with customers and internal teams, manage open orders daily, and contribute to continuous service improvements within a fast-paced textile business in the UK.

Qualifications

• Experience in customer service or order management.
• Ability to manage multiple orders and deadlines.
• Good communication and problem-solving skills.
• Familiarity with data protection and quality standards.

Responsibilities

• Handle incoming communications and support accurate order entry.
• Conduct rigorous daily open order management for key accounts.
• Identify drivers of customer satisfaction and drive continuous improvements.
• Collaborate with internal teams to meet customer needs and ensure a smooth process.
• Advocate for the customer across Camira to deliver world-class service.

Skills

Customer service

Order management

Discrepancy handling

Communication

Team collaboration

Job description

Camira is seeking a proactive Customer Service / Order Management professional to support order entry, enquiry handling and discrepancy resolution. You will act as the customer’s advocate, ensuring timely responses and accurate lead times while maintaining high service standards.

In this role you will build strong relationships with customers and internal teams, manage open orders daily, and contribute to continuous service improvements within a fast-paced textile business in the UK.