Customer Success Advisor

JR United Kingdom; Slough; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retail ecommerce brand is seeking to expand their Customer Success team in Slough. The role offers an opportunity to deliver exceptional customer experiences while working in a high-performing team, making it ideal for both seasoned professionals and fresh graduates eager to learn and grow.

Qualifications

• Experienced in customer services or recent graduate.
• Familiarity with ecommerce is beneficial.
• Ability to manage high volumes of customer queries.

Responsibilities

• Deliver exceptional customer experiences with empathy and professionalism.
• Manage high volumes of inbound communications across Zendesk.
• Respond to queries within SLA and KPI targets.

Skills

Empathy

Professionalism

Communication

Tools

Zendesk

Job description

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Our client is a retail ecommerce brand with offices in London who are looking to add to the Customer Success team. This individual will work in a high performing team and work with incoming customer enquiries using a number of channels.

Responsibilities:

• Deliver exceptional customer experiences with empathy and professionalism
• Manage high volumes of inbound communications across Zendesk
• Respond to all queries within SLA and KPI targets
• Prioritise urgent issues and resolve both operational and product-related queries

This role can be tailored around the person they hire. You could be an experienced Customer Services Advisor with ecommerce knowledge looking for a role with progression or a graduate looking for their first full time role.