Customer Success Executive

Inspiring Interns; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic position for a Customer Service Executive at a leading company in flexible workspace solutions, focusing on client success through technology. The ideal candidate is organized, has high communication standards, and is eager to contribute positively to team dynamics. The role offers competitive salary benefits and career growth opportunities.

Benefits

Competitive salary & package

Fast-paced career growth

Training and development

Flexible working arrangements

Qualifications

• Dynamic, friendly, with strong organizational skills.
• Ability to communicate clearly with colleagues and clients.
• High standards of performance and a willingness to learn.

Responsibilities

• Supporting Customer Success Managers to help clients achieve their goals.
• Becoming an operational expert in company solutions.
• Preparing performance reports and attending meetings.

Skills

Communication

Organisation

Open-mindedness

High standards

Job description

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We are looking for a super organised, dynamic, friendly Customer Service Executive with bags of initiative and drive.

Our solutions directly power thousands of flexible workspace partners to accomplish their sales and marketing goals, from the global scale of WeWork through to independent occupier advisors.

In July 2024, we processed $350m of contract value leads for Flexible Workspace Operators, making our system the largest source of aggregate supply and demand in the UK.

At our company, you will work on solving some of the hardest technology, data, and scale challenges that will set a new standard of workspace hospitality benefiting hundreds of millions of professional workers worldwide.

About you

• Communication - beyond speaking and articulating clearly, knowing how, what, and when to communicate with colleagues and clients.
• Organised - managing a variety of objectives and projects with strong personal systems for organisation.
• Open-minded - absorbing new ideas, learning quickly, asking insightful questions, and understanding different perspectives.
• High standards - consistently pursuing high-quality performance and outcomes.

About the Customer Success Executive [CSE] Role

Our Customer Success team is central, working across all business areas and interacting with every team, client, and project.

• Supporting Customer Success Managers to ensure clients achieve their goals through our technology.
• Becoming an operational expert in our solutions to provide top training and support.
• Preparing performance reports for clients and attending meetings.
• Partnering with sales for onboarding new clients, managing the experience, and informing stakeholders.
• Sharing client feedback with our Product team for improvements.
• Conducting market research, onboarding partners, and optimizing their branding and marketing assets.

Our Commitment to you

• Competitive salary & package.
• Fast-paced career growth and company development.
• Kind and compassionate colleagues and culture.
• Training and development, including industry and software training within the first month and external courses within the first year.
• Flexible working arrangements to maximize effectiveness.