Customer Success Advisor

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail ecommerce brand in London is expanding its Customer Success team. The role focuses on delivering excellent customer experiences, managing queries, and ensuring timely responses, making it ideal for candidates with customer service experience or recent graduates looking to enter the field.

Qualifications

• Experience in Customer Service, preferably in ecommerce.
• Graduate applicants are also welcomed.

Responsibilities

• Deliver exceptional customer experiences.
• Manage high volumes of communications via Zendesk.
• Respond to queries within SLA and KPI targets.

Skills

Empathy

Professionalism

Zendesk

Job description

Our client is a retail ecommerce brand with offices in London, seeking to expand their Customer Success team. The successful candidate will work within a high-performing team, handling incoming customer inquiries through various channels.

Responsibilities:

• Deliver exceptional customer experiences with empathy and professionalism.
• Manage high volumes of inbound communications via Zendesk.
• Respond to all queries within SLA and KPI targets.
• Prioritize urgent issues and resolve both operational and product-related queries.

This role is flexible and can be tailored to the candidate's background. It may suit an experienced Customer Service Advisor with ecommerce knowledge seeking progression, or a graduate looking for their first full-time role.