Customer Success Manager

JR United Kingdom; Coventry; Remote; USD 18,000 - 30,000; Part time

Job summary

A leading company in the recruitment technology space is seeking a proactive Customer Success Manager for a flexible freelance role. The successful candidate will manage the client journey, ensuring innovative businesses benefit from our platform's capabilities while offering performance-based commission and base compensation.

Benefits

Flexible, remote freelance role

Performance-based commission structure

Opportunity to work with a cutting-edge product

Qualifications

• 2+ years in customer success, account management, or client-facing roles.
• Experience in SaaS, HR Tech, or recruitment-related industries is a strong plus.
• Self-starter with a strong sense of ownership and accountability.

Responsibilities

• Own the end-to-end client journey from onboarding to ongoing success.
• Conduct engaging demos and training sessions.
• Identify growth opportunities within accounts.

Skills

Excellent communication

Client relations

Tech-savvy

Adaptability

Job description

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At Neuroworx, we're building the future of hiring through advanced talent assessments. Our platform helps companies make smarter hiring decisions by unlocking a deeper understanding of candidates' cognitive and behavioral traits. We work with innovative businesses who care about data-driven, human-centered hiring.

About the Role

We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience from first contact through long-term partnership. This includes onboarding new clients, delivering product demos, nurturing relationships, and identifying opportunities to expand our impact.

Key Responsibilities

• Own the end-to-end client journey, from onboarding through ongoing success
• Conduct engaging demos and training sessions to showcase the Neuroworx platform
• Act as the main point of contact for client communications and support
• Monitor client health and proactively address any issues or concerns
• Collaborate with internal teams to ensure client feedback informs product development
• Identify growth opportunities within accounts and support upsell/cross-sell initiatives
• Help refine and improve our customer experience processes as we scale

Ideal Background

• 2+ years of experience in customer success, account management, or client-facing roles
• Experience in SaaS, HR Tech, or recruitment-related industries is a strong plus
• Excellent communication skills with the ability to build trust quickly
• Comfortable running product demos and training remotely
• Tech-savvy and adaptable in fast-moving startup environments
• Self-starter with a strong sense of ownership and accountability

What We Offer

• Flexible, remote freelance role
• $1,500/month base compensation
• Performance-based commission structure with uncapped earning potential
• The opportunity to work with a cutting-edge product in the future of work
• Autonomy and the ability to help shape how we engage and grow with our customers