Customer Services Account Manager

Certas Energy UK; Norwich; Híbrido; GBP 24.000 - 34.000; Jornada completa

Descripción de la vacante

SNAP Account is seeking a Customer Service & Account Manager to join our Norfolk team. You will manage and develop relationships across our fleet, driver and network partner customer base while delivering exceptional support.

This hybrid role involves inbound/outbound inquiries, onboarding, account setup, and promoting additional SNAP services to meet team objectives and growth targets. Strong communication and organisational skills are essential, with knowledge of logistics valued and English

Formación

• Experience in customer service, account management or customer support.
• Excellent communication and relationship-building skills.
• Customer-first approach with passion for delivering exceptional service.
• Ability to build relationships with internal and external stakeholders.
• Strong organisational skills and attention to detail.
• Experience using Outlook, Word and Excel.
• Ability to manage multiple priorities in a busy environment.
• Proactive approach with ownership of customer requirements.
• Collaborative mindset to support team objectives.
• Experience managing customer accounts in a service-led environment.
• Experience identifying opportunities to promote additional products or services.
• Knowledge of transport, logistics or haulage industry.
• Ability to speak Hungarian or Bulgarian, alongside fluent English.

Responsabilidades

• Managing inbound and outbound customer enquiries, providing advice on SNAP products and services.
• Supporting prospective customers through registration and onboarding.
• Taking ownership of new fleet customer leads and managing them through consultation, setup and activation.
• Building strong relationships with new and existing customers to maximise engagement and retention.
• Identifying opportunities to introduce customers to additional SNAP services.
• Working with internal teams, including Credit Control, to ensure accounts are established accurately.
• Conducting proactive account management calls to support growth and uptake.
• Maintaining accurate customer records and up-to-date key account information.
• Supporting Truck Parks and Truck Wash partners to ensure high service standards.
• Delivering against team objectives, KPIs and margin growth targets.
• Providing administrative support for a seamless customer experience.

Conocimientos

Customer service

Account management

Communication

Relationship-building

Organisational skills

Microsoft Office

Multitasking

Ownership

Team collaboration

Industry knowledge

Herramientas

Microsoft Office

Descripción del empleo

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Job Title: Customer Services Account Manager

Location: Norwich, GB, NR13 4SB

Contract Type: Permanent

Location Type: Hybrid

At SNAP, we're redefining mobility services through technology. Our digital platform connects fleets, truck drivers and service partners across Europe, providing seamless access to parking, washing, tolling, fuel and other essential services. By combining innovation, data and customer-focused solutions, we're helping transform the transport industry while creating exciting opportunities for our people to grow and develop their careers.

Join the UK's leading smart payments network for the haulage industry

SNAP Account is a market-leading and innovative business, providing smart payment solutions to the haulage industry across the UK and Europe. Having established a strong position as the UK's leading provider in our sector, we're continuing to expand our offering and grow our customer base across international markets.

We're now looking for a Customer Service & Account Manager to join our growing team in Norfolk. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, building long-term relationships and supporting customers throughout their journey with SNAP.

Whilst this isn't a traditional sales role, you'll have the opportunity to identify customer needs, promote additional services and contribute to the continued growth of the business.

What you'll be doing

As a Customer Service & Account Manager, you'll be responsible for providing exceptional support to customers whilst managing and developing customer relationships across our fleet, driver and network partner customer base.

Key responsibilities include:

• Managing inbound and outbound customer enquiries, providing advice and guidance on SNAP products and services.
• Supporting prospective customers through the registration and onboarding process.
• Taking ownership of new fleet customer leads and managing them through consultation, account setup and activation.
• Building strong relationships with new and existing customers to maximise engagement and retention.
• Identifying opportunities to introduce customers to additional SNAP services where appropriate.
• Working closely with internal teams, including Credit Control, to ensure accounts are established accurately and efficiently.
• Conducting proactive account management calls to support customer growth and service uptake.
• Maintaining accurate customer records and ensuring key account information remains up to date.
• Supporting Truck Parks and Truck Wash partners to ensure high service standards are consistently delivered.
• Delivering against team objectives, KPIs and margin growth targets.
• Providing administrative support to ensure a seamless customer experience at every stage.

What we're looking for

We're looking for a positive, proactive and customer-focused individual who enjoys building relationships and delivering excellent service in a fast-paced environment.

• Previous experience within a customer service, account management or customer support role.
• Excellent communication and relationship-building skills.
• A strong customer-first approach with a passion for delivering exceptional service.
• Ability to build effective relationships with both internal and external stakeholders.
• Strong organisational skills and attention to detail.
• Experience using Microsoft Office applications including Outlook, Word and Excel.
• Ability to manage multiple priorities in a busy environment.
• A proactive approach with the confidence to take ownership of customer requirements.
• A collaborative mindset and willingness to support wider team objectives.
• Experience managing customer accounts within a service-led environment.
• Experience identifying opportunities to promote additional products or services.
• Knowledge of the transport, logistics or haulage industry.
• Ability to speak Hungarian or Bulgarian, alongside fluent written and spoken English.

At SNAP, we believe diverse perspectives drive innovation and success. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to achieve their potential. We welcome applications from candidates of all backgrounds and experiences.