Customer Experience Specialist | Hybrid, Norwich

Instant Impact; Norwich; Ibrido; GBP 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

25 days holiday

Statutory pension

Small collaborative team

Descrizione del lavoro

FlexiTog is hiring a Customer Experience Specialist to join the Commercial team in Norwich. The role is hybrid, based in Norwich, with a focus on improving the customer journey through data-driven insights and proactive engagement.

You will analyze feedback, resolve issues, and identify opportunities to retain customers and drive sales. Strong communication and CRM proficiency are essential, with multilingual skills a plus.

Competenze

• Experience in customer service, customer experience or sales.
• Confident while engaging in commercial conversations with customers.
• Comfortable with customer data, feedback and service metrics.
• Experience using CRM systems.
• Strong communication, problem-solving and analytical skills.
• Additional language skills are a plus.

Mansioni

• Analyse customer feedback, NPS, CSAT and complaints to identify trends and areas for improvement.
• Resolve customer issues and support effective complaint handling.
• Make outbound calls to existing and prospective customers to support retention, re-engagement and sales.
• Identify upsell and cross-sell opportunities.
• Monitor service performance and help improve customer journeys and processes.
• Accurately record customer interactions and outcomes in CRM systems.

Conoscenze

Customer service experience

Confident communication

Data-driven

CRM systems experience

Analytical thinking

Strumenti

CRM software

Descrizione del lavoro

FlexiTog is hiring a Customer Experience Specialist to join the Commercial team in Norwich. The role is hybrid, based in Norwich, with a focus on improving the customer journey through data-driven insights and proactive engagement.

You will analyze feedback, resolve issues, and identify opportunities to retain customers and drive sales. Strong communication and CRM proficiency are essential, with multilingual skills a plus.