Customer Success & Account Manager - Tech Platforms

Sagoss; Henley-on-Thames; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Sagoss is hiring an Account Manager / Customer Success Manager in Henley-on-Thames. You will own customer relationships, solve technical challenges and drive value through renewals and upsells.

Work with cross-functional teams including software and hardware to ensure customer outcomes. The role includes on-site and remote support, training delivery, and regular UK travel to client sites.

Qualifications

• Previous account management or client-facing role in IT/software.
• Strong problem-solving and ownership mindset.
• Proficient with Microsoft 365 (Word, Excel, Outlook, Teams).
• Experience identifying and closing upsell or renewal opportunities.
• Ability to deliver customer training on-site and online.

Responsibilities

• Manage a portfolio of key accounts, build strong relationships, and conduct regular reviews.
• Address customer challenges by coordinating internal teams to resolve issues.
• Identify opportunities for value through add-ons, modules or upgrades.
• Develop product knowledge and demonstrate capabilities to customers.
• Translate requirements for technical teams and share market insights.
• Deliver engaging training and onboarding, including webinars and sessions.
• Maintain CRM records and keep account health and pipeline up to date.
• Travel across the UK to meet customers and visit sites.

Skills

Account management

Customer success

Microsoft 365

Upsell

Renewals

Training delivery

Communication

Travel readiness

Problem-solving

Job description

Sagoss is hiring an Account Manager / Customer Success Manager in Henley-on-Thames. You will own customer relationships, solve technical challenges and drive value through renewals and upsells.

Work with cross-functional teams including software and hardware to ensure customer outcomes. The role includes on-site and remote support, training delivery, and regular UK travel to client sites.