Strategic Account & Customer Success Manager

AWD online; Henley-on-Thames; Vor Ort; GBP 35.000 - 40.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

Birthday leave

Zusammenfassung

Sagoss is seeking an Account Manager / Customer Success Manager to own relationships, solve problems and help accounts grow from its Henley-on-Thames base. You will move between meetings, software problem-solving, training, projects, renewals and value identification, working with tech, support, engineering and sales teams for visibility and impact.

Travel across the UK is required as you build relationships and ensure smooth handovers, renewals, and client success at scale.

Qualifikationen

• Experience in account management or client-facing roles within IT/software.
• Proven ability to own customer issues through to resolution.
• Proficient with Microsoft 365 including Word, Excel, Outlook and Teams.
• Experience identifying and closing upsell or renewal opportunities.
• Experience delivering customer training both on site and online.
• Excellent written and verbal communication and presentation skills.
• Highly organised with the ability to manage changing workloads.
• Full UK driving licence and willingness to travel regularly to customer sites.

Aufgaben

• Build trusted customer relationships with a portfolio of key accounts.
• Own customer challenges and coordinate the right internal teams to resolution.
• Grow customer accounts through upsell, renewals and added value services.
• Become a product expert on software and connected hardware.
• Translate customer requirements for technical teams and share insights.
• Deliver training and onboarding; coordinate webinars and sessions.
• Coordinate installations and upgrades with field engineering teams.
• Maintain CRM records and pipeline data up to date.
• Travel regularly across the UK to meet customers and sites.

Kenntnisse

Account management

Customer success

IT literacy

Upsell / renewals

Training delivery

Communication skills

Organisational skills

Driving licence

Willing to travel

Collaborative mindset

Tools

CRM systems

Ticketing systems

Microsoft 365

Jobbeschreibung

Sagoss is seeking an Account Manager / Customer Success Manager to own relationships, solve problems and help accounts grow from its Henley-on-Thames base. You will move between meetings, software problem-solving, training, projects, renewals and value identification, working with tech, support, engineering and sales teams for visibility and impact.

Travel across the UK is required as you build relationships and ensure smooth handovers, renewals, and client success at scale.